Branch Banking Growth & Client Experience Lead

Flagstar Bank; Grand Rapids (MI); On-site; USD 59,851,000 - 102,431,000; Full time

Job summary

Flagstar Bank is seeking a Branch Banking Assistant Leader in Grand Rapids to drive branch revenue growth, ensure operational integrity, and deliver superior client experiences. The role emphasizes coaching, leadership, and risk-aware management within a community-focused bank.

The position requires at least 2+ years in branch sales, familiarity with banking products, and leadership capabilities. It offers full-time hours, on-site work, and a pay range that reflects regional compensation norms.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum 2+ years of branch sales experience.
• Experience with a variety of banking products.
• Experience with banking risk management.
• Undergraduate Degree (4 years) or equivalent experience preferred.
• 4+ years of branch banking and/or financial institution sales experience.

Responsibilities

• Drive market growth of primary client relationships and achieve growth targets in deposits, loans, and non-interest income.
• Assist in coaching, development and mentorship of branch staff; support partner sales and marketing initiatives.
• Deliver client engagement and education, fostering an exceptional client experience aligned with the bank's mission.
• Identify and mitigate risks by ensuring staff comply with applicable policies and regulations; maintain regulatory compliance.
• Talent management activities including employment, performance evaluations, staff development, disciplinary actions and succession planning.

Skills

Sales leadership

Team building

Coaching & teaching

Client relationship management

Communication

Education

High School or equivalent

Undergraduate degree preferred

Job description

Flagstar Bank is seeking a Branch Banking Assistant Leader in Grand Rapids to drive branch revenue growth, ensure operational integrity, and deliver superior client experiences. The role emphasizes coaching, leadership, and risk-aware management within a community-focused bank.

The position requires at least 2+ years in branch sales, familiarity with banking products, and leadership capabilities. It offers full-time hours, on-site work, and a pay range that reflects regional compensation norms.