Branch Banking & Digital Solutions Advisor

M&T Bank Corporation; Town of Southampton (NY); Hybrid; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Corporation is seeking a Teller to support branch operations and customer interactions in Southampton, NY. You will handle transactions, advise customers on banking products, and promote digital tools to enhance service delivery.

The role emphasizes strong communication, problem solving, and a customer-centric approach to build relationships and drive branch sales. Prior retail or service experience is valuable for success.

Qualifications

• High school diploma or GED required.
• At least 1 year of proven retail sales, call center, customer service or telesales experience.
• Strong verbal communication and interpersonal skills desired.
• Bilingual ability is a plus depending on branch needs.

Responsibilities

• Educate customers and explain features and benefits of banking solutions; make recommendations based on identified needs.
• Engage customers to bank with us and promote digital capabilities in interactions.
• Explain loan decision criteria at a high level.
• Handle servicing tasks for Consumer and Business Banking relationships and identify cross-sell opportunities.
• Follow the bank's sales process and provide clear, customer-focused advice.

Skills

Verbal communication

Interpersonal skills

Bilingual (branch needs)

Education

High school diploma or GED

1 year retail/sales/customer service exposure

Bilingual based on branch needs

Job description

M&T Bank Corporation is seeking a Teller to support branch operations and customer interactions in Southampton, NY. You will handle transactions, advise customers on banking products, and promote digital tools to enhance service delivery.

The role emphasizes strong communication, problem solving, and a customer-centric approach to build relationships and drive branch sales. Prior retail or service experience is valuable for success.