Branch Banking & Deposits Growth Advisor

The First National Bank of Fort Smith; Fayetteville (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

The First National Bank of Fort Smith seeks a branch operations associate to support daily retail services and develop deposits by engaging with customers and the community. You will open accounts, cross-sell bank services, and ensure exceptional service while maintaining branch security and operations.

Ideal candidates have at least a college degree or 3 years in retail banking, with knowledge of banking regulations, and strong communication, problem-solving, and sales skills.

Qualifications

• College education preferred but not required.
• Minimum of a college degree or 3 years’ experience in a retail banking environment, including supervisory and business development/sales experience or training.
• Working knowledge of banking regulations and procedures.
• Valid driver’s license and good driving record.

Responsibilities

• Assist customers and prospective customers by opening new accounts and cross-selling additional bank services.
• Set example of exceptional customer service and enthusiasm for helping customers.
• Handle complaints and objections with customers and staff.
• Monitor cash balances of tellers and vault; oversee teller procedures and transactions.
• Balance and maintain ATM operations.
• Support Community President with branch security, policy adherence, and building/equipment maintenance.
• Engage in business development and customer relationship activities within the branch market.
• Lead or contribute to branch deposit growth and refer all retail products and services.
• Plan community engagement events and participate in outside outreach to grow deposits.

Skills

Customer service

Cross-selling

Communication

Problem solving

Banking operations

Sales orientation

Teamwork

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

The First National Bank of Fort Smith seeks a branch operations associate to support daily retail services and develop deposits by engaging with customers and the community. You will open accounts, cross-sell bank services, and ensure exceptional service while maintaining branch security and operations.

Ideal candidates have at least a college degree or 3 years in retail banking, with knowledge of banking regulations, and strong communication, problem-solving, and sales skills.