Branch Banking & Deposits Growth Specialist

First National Bank of NWA; Bentonville (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

First National Bank of NWA is seeking a branch associate to support daily retail operations and deliver outstanding customer service in Bentonville, AR. You will assist customers with opening accounts, cross-sell bank services, and maintain branch operations.

You will work with customers and colleagues to resolve issues, balance cash, supervise teller procedures, and contribute to community engagement and local business development. Strong sales and service approach is essential.

Qualifications

• College education is preferred but not required.
• Minimum of a college degree or 3 years’ experience in a retail banking environment, including supervisory and business development/sales experience or training.
• Experience in delivering high-quality customer service and sales activities.

Responsibilities

• Assist customers and prospective customers by opening new accounts and cross-selling additional bank services.
• Set the example of exceptional customer service, going above expectations to serve customers and overall enthusiasm for taking care of customers (external and internal).
• Work directly with customers and/or associates to handle complaints and objections.
• Monitoring of cash balances of all tellers and vault.
• Monitoring and overseeing all teller procedures and transactions (balancing, bait money, what checks to cash, initials on transaction, etc.).
• Responsible for balancing and maintenance on ATM.
• Assisting the Community President with branch security and adherence to policy and procedures.
• Maintenance of building and equipment to maintain clean, neat, and orderly appearance of branch and to include inventory and storage of supplies.
• Engage in business development and customer relationship activities within the branch market.
• Maintain a sales culture in the branch location by leading or assisting in setting goals for branch deposit and account growth.
• Sell/refer all retail products and services.
• Assist the Community President with developing and executing plans to engage with the community, host bank events, attend community events, and utilize time outside of the bank to grow branch deposits while looking for referrals for other bank products and services.

Skills

Business Acumen

Delegating Responsibility

Coaching and Development

Decision Making

Financial Aptitude

Problem Solving

Strategic Planning

Self-Motivated

Accountability

Relationship Building

Communication, Oral

Communication, Written

Customer Oriented

Ethical

Education

College degree preferred

Tools

Microsoft Word

Excel

Job description

First National Bank of NWA is seeking a branch associate to support daily retail operations and deliver outstanding customer service in Bentonville, AR. You will assist customers with opening accounts, cross-sell bank services, and maintain branch operations.

You will work with customers and colleagues to resolve issues, balance cash, supervise teller procedures, and contribute to community engagement and local business development. Strong sales and service approach is essential.