Branch Banking Customer Service Specialist

Longview Capital Corporation; Mount Pulaski (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) match

Paid Holidays

Vacation

Sick/Personal days

medical

dental

vision insurance

$100 logo apparel gift card

and more.

Job summary

Longview Community Bank in Mt. Pulaski, IL is seeking an entry-level CSR to provide frontline customer service and support daily branch operations. You will process transactions, assist with account servicing, and resolve routine inquiries to ensure accuracy, compliance, and a positive customer experience.

The role includes daytime shifts Monday–Friday with rotating Saturday mornings; full-time, hourly, non-exempt status is offered with typical benefits in a community banking environment.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service, cash handling, or banking experience preferred.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in transaction processing and recordkeeping.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic proficiency with computer systems and ability to learn banking software.
• Demonstrated integrity and ability to handle confidential information responsibly.

Responsibilities

• Deliver prompt, professional customer service in person and by phone.
• Process routine financial transactions, including deposits, withdrawals, transfers, loan payments, cashier’s checks, and night deposits with a high degree of accuracy.
• Perform account servicing activities such as basic account opening/closing, maintenance requests, and digital banking support (e.g., password resets, bill pay assistance).
• Maintain cash controls by balancing teller drawers, processing vault transactions, monitoring cash limits, and identifying counterfeit currency.
• Support branch operations by processing mail transactions, completing logs and reports (e.g., CTRs, cashier’s checks), and assisting with wire preparation and document processing.
• Assist with ATM and safe deposit box operations, including balancing, replenishment, customer access, and basic maintenance coordination.
• Educate customers on bank products and services and identify opportunities to refer or cross-sell appropriate solutions.
• Support team effectiveness by assisting with training or answering questions for less experienced staff.
• Ensure compliance with all bank policies, procedures, and regulatory requirements, including BSA/AML, and report suspicious activity.
• Complete training required by management.
• Perform additional duties as assigned to support branch operations.

Skills

Customer service

Communication

Attention to detail

Multitasking

Cash handling

Banking software

Education

High School Diploma or equivalent

Tools

Banking software

Job description

Longview Community Bank in Mt. Pulaski, IL is seeking an entry-level CSR to provide frontline customer service and support daily branch operations. You will process transactions, assist with account servicing, and resolve routine inquiries to ensure accuracy, compliance, and a positive customer experience.

The role includes daytime shifts Monday–Friday with rotating Saturday mornings; full-time, hourly, non-exempt status is offered with typical benefits in a community banking environment.