Branch Banking & Customer Experience Specialist

Peoples Security Bank & Trust Company; Honesdale (Wayne County); On-site; USD 32,000 - 45,000; Full time

Job summary

Peoples Security Bank & Trust Company in the community is seeking a branch associate to deliver exceptional service and support customers with deposits, loans, and everyday banking needs. The role supports in-person and virtual interactions and collaborates with the sales/service team to meet branch objectives.

Responsibilities include handling transactions accurately, maintaining cash controls, and staying current on banking regulations.

Qualifications

• Education/Training: A high school diploma or equivalent required.
• Experience: A minimum of (1-2) years' experience in a related position.
• Skills: Communicate across channels (face-to-face, email, video), strong interpersonal skills, problem solving, and knowledge of branch operations and banking products.

Responsibilities

• Performs customer transactions efficiently, accurately, and compliantly.
• Balances cash drawer, night deposits, and ATM services; supports vault operations as needed.
• Maintains up-to-date knowledge of banking regulations and bank products/services.
• Provides exceptional customer service and references clients to appropriate partners for deposits, loans, or wealth management.

Skills

Multichannel comms

Interpersonal skills

Problem solving

Product knowledge

Tech savvy

Education

High school diploma

Associate's degree

General Banking Diploma

Job description

Peoples Security Bank & Trust Company in the community is seeking a branch associate to deliver exceptional service and support customers with deposits, loans, and everyday banking needs. The role supports in-person and virtual interactions and collaborates with the sales/service team to meet branch objectives.

Responsibilities include handling transactions accurately, maintaining cash controls, and staying current on banking regulations.