Branch Banking Client Consultant II - Growth & Solutions

Flagstar Bank; Battle Creek (MI); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid leave

Job summary

Flagstar Bank in Battle Creek, MI is seeking a Branch Banking Client Consultant II to deliver best-in-class service by resolving concerns and detailing products that meet clients' financial goals. You will manage client relationships, drive retention, and guide customers to the right bank partners for complex needs.

The role includes greater lending and basic investment conversations, collaboration with Mortgage and Business Banking teams, and a focus on meeting growth targets while upholding

Qualifications

• High School diploma or equivalent; GED/HiSET/TASC acceptable.
• 4–5 years customer service and sales experience.
• Ability to train and mentor others in products and procedures.

Responsibilities

• Support sales targets and client introductions to team.
• Resolve customer questions and issues with timely communication.
• Accurately and compliantly handle banking transactions.
• Complete compliance trainings and follow regulations.

Skills

Customer service

Sales

Mentoring

Education

High School Diploma or GED

Job description

Flagstar Bank in Battle Creek, MI is seeking a Branch Banking Client Consultant II to deliver best-in-class service by resolving concerns and detailing products that meet clients' financial goals. You will manage client relationships, drive retention, and guide customers to the right bank partners for complex needs.

The role includes greater lending and basic investment conversations, collaboration with Mortgage and Business Banking teams, and a focus on meeting growth targets while upholding