Branch Banking: Client Solutions Consultant II

Flagstar Bank; Strongsville (OH); On-site; USD 23,000 - 37,000; Full time

Job summary

Flagstar Bank in Strongsville, OH is seeking a Branch Banking Client Consultant II to resolve client concerns, explain products, and help clients reach their financial goals. This role emphasizes client management and retention, with introductions to Mortgage and Business Banking partners to connect clients with experts.

The position involves greater lending and basic investment interactions, and requires meeting behavioral activity goals and providing excellent service.

Qualifications

• Education level: High School / GED or foreign equivalent.
• 4–5 years of customer service and sales experience.
• Ability to train and mentor others on products and procedures.

Responsibilities

• Support team efforts to meet growth targets in deposits, loans and non-interest income while acquiring new clients.
• Provide a positive client experience by answering questions, resolving problems, and guiding customers to appropriate experts.
• Execute transactions accurately and compliantly with focus on risk management.

Skills

Sales & service

Client management

Banking product knowledge

Communication

Education

High School / GED / Foreign Equivalent

Job description

Flagstar Bank in Strongsville, OH is seeking a Branch Banking Client Consultant II to resolve client concerns, explain products, and help clients reach their financial goals. This role emphasizes client management and retention, with introductions to Mortgage and Business Banking partners to connect clients with experts.

The position involves greater lending and basic investment interactions, and requires meeting behavioral activity goals and providing excellent service.