Branch Banking Client Consultant (Float) – Growth & Service

Flagstar; Marquette (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

Flagstar Bank seeks a Branch Banking Client Consultant I-Float to travel between Marquette, MI branches, delivering high-quality financial services and greeting customers to meet their goals. You will process transactions accurately and support the team in achieving branch objectives with a friendly, compliant approach.

The role emphasizes client engagement, problem resolution, and timely service delivery while aligning with regulatory standards and operational policies.

Qualifications

• Education level required : High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required : 0 - 3 years of customer service and sales experience.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
• Client Experience : Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including but not limited to referrals.
• Risk Management : Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
• ADDITIONAL ACCOUNTABILITIES : Performs special projects, and additional duties and responsibilities as required .
• Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Education

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent

Job description

Flagstar Bank seeks a Branch Banking Client Consultant I-Float to travel between Marquette, MI branches, delivering high-quality financial services and greeting customers to meet their goals. You will process transactions accurately and support the team in achieving branch objectives with a friendly, compliant approach.

The role emphasizes client engagement, problem resolution, and timely service delivery while aligning with regulatory standards and operational policies.