Branch Banking Client Advisor I

Flagstar Bank, N.A.; Auburn (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Flagstar Bank, N.A. in Auburn, IN is seeking a Branch Banking Client Consultant I to deliver front-line client service and perform teller transactions, ensuring accuracy and a positive branch experience.

The role supports branch growth through client education, timely problem resolution, and adherence to bank policies and regulatory requirements, while collaborating with teammates to meet sales targets.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: Less than 2 years of customer service and sales experience.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
• Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to introductions.
• Risk Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.

Skills

Customer service

Sales

Education

High School / GED

Job description

Flagstar Bank, N.A. in Auburn, IN is seeking a Branch Banking Client Consultant I to deliver front-line client service and perform teller transactions, ensuring accuracy and a positive branch experience.

The role supports branch growth through client education, timely problem resolution, and adherence to bank policies and regulatory requirements, while collaborating with teammates to meet sales targets.