Branch Service Specialist - Maui

American Savings Bank; Pukalani (HI); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Teller training

Travel to Oahu trainings

Career growth

Job summary

American Savings Bank in Maui is seeking full-time tellers to support customers with banking transactions, build relationships, and promote ASB products. The role includes in-person education on digital banking options in addition to standard teller duties.

Successful candidates will process deposits and payments, provide excellent service, and follow banking regulations. Trainings on Oahu will be provided, with travel arranged by ASB to ensure consistency across branches.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to build trust and listen to customer needs.
• Strong organizational skills with attention to detail.
• Wamiliar with banking regulations and compliance.

Responsibilities

• Process deposits, withdrawals, check cashing, and loan payments.
• Provide account services and promote bank products and services.
• Refer customers to business partners to meet branch goals.
• Comply with banking laws and regulations including BSA/AML.

Skills

Customer service

Relationship building

Communication

Attention to detail

Problem solving

Tools

Banking software

Job description

At American Savings Bank, our Branch Service Specialist is key in helping to make dreams possible for customers across the state. We're looking for teammates to join our Maui Branches! Teammates hired must be available to travel to Oahu for scheduled teller trainings, which are covered by ASB. We're looking for tellers who can work full-time.

Role of a dream maker:

As a valued member of our team, you will support customers with their important bank transactions. You'll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being. When you apply, you'll work with our team to find a branch that's the best fit for you and for ASB within Maui.

How you will make an impact:

• Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments. Record night and mail deposits.
• Provide solutions. Through building and deepening relationships, you'll identify customer needs, answer inquiries, and resolve issues. You'll explain and promote features and benefits of bank products and services and you'll contribute to meeting branch goals by referring customers to business partners as appropriate.
• Get stuff done the right way. Comply with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering.
• Educate on anytime, anywhere banking options. Provide personalized, in-person education in digital banking solutions.

Support you will get:

As a new hire you'll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job. We'll give you the tools and support you need to be successful.

What we're looking for in a candidate:

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to problem solve, be resourceful and work effectively under pressure.

EOE, including
disability/veterans

At American Savings Bank, we welcome and support all individuals
and celebrate the diversity of our team members, customers and community. We
are committed to ensuring that our online application process is accessible and
provides an equal employment opportunity to all job seekers. If you need
assistance searching for a job or submitting an application, please contact us
by calling 808-538-2000 and a member of our Recruitment team will follow up
with you. Mahalo for your interest in American Savings Bank!