Branch Service Specialist - West

American Savings Bank; Kapolei (HI); On-site; USD 25,000 - 30,000; Full time

Job summary

American Savings Bank seeks a friendly teller to assist customers with day‑to‑day banking needs in Hawaii. You will process deposits, withdrawals, check cashing, loan payments, and mail/night deposits while building trustful relationships with diverse customers.

You will identify customer needs, promote ASB products, and reference business partners as appropriate, all while complying with BSA/AML regulations and offering education on digital banking options.

Qualifications

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to problem solve, be resourceful and work effectively under pressure.

Responsibilities

• Provide account services to customers, including deposits, withdrawals, check cashing, loan payments, and recording night and mail deposits.
• Identify customer needs, explain and promote bank products, and refer customers to business partners as appropriate.
• Comply with banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering.
• Provide personalized, in-person education on digital banking options.

Skills

Customer rapport

Verbal & interpersonal comms

Organizational skills

Problem solving under pressure

Job description

At American Savings Bank, our tellers are key in helping to make dreams possible for customers across the state. When you apply, you'll work with our team to find a branch that's the best fit for you and for ASB within the West Region of Oahu.

Role of a dream maker:

As a valued member of our team, you will support customers with their important bank transactions. You'll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being.

How you will make an impact:

• Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments. Record night and mail deposits.
• Provide solutions. Through building and deepening relationships, you'll identify customer needs, answer inquiries, and resolve issues. You'll explain and promote features and benefits of bank products and services and you'll contribute to meeting branch goals by referring customers to business partners as appropriate.
• Get stuff done the right way. Comply with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering.
• Educate on anytime, anywhere banking options. Provide personalized, in-person education in digital banking solutions.

Support you will get:

As a new hire you'll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job. We'll give you the tools and support you need to be successful.

What we're looking for in a candidate:

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to problem solve, be resourceful and work effectively under pressure.

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers.

Mahalo for your interest in American Savings Bank!