Branch Banker: Customer Champion & Financial Solutions

Mercantile Bank of Michigan; Ithaca (MI); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401k match

Company paid life insurance

Tuition reimbursement

IVF and adoption assistance

Discounted bank services

Job summary

Mercantile Bank of Michigan in Ithaca, MI is seeking a Branch Banker who will prioritize exceptional customer experiences. Depending on your experience, you may join as a Customer Service Representative or a Personal Banker, with responsibilities ranging from daily banking tasks to nurturing long-term customer relationships.

You will work under a supportive team, with extensive training, and opportunities to cross-sell banking products while maintaining accurate cash handling and compliance with

Qualifications

• Excellent written and verbal communication skills.
• Cash handling and data entry accuracy.
• Ability to prioritize and multitask in a fast-paced environment.
• Comfortable cross-selling products and services to meet customers’ needs.
• Adaptable to an internally and externally changing environment.
• Strong interpersonal skills and teamwork.

Responsibilities

• Creating a high-quality, positive, and customized customer experience.
• Assisting customers with their daily banking needs.
• Recommending products and services to deliver financial solutions that help customers achieve goals.
• Maintain a cash drawer with proper controls, balances at day end.
• Process routine financial transactions (deposits, withdrawals, checks, loan payments) and open accounts as needed.
• Collaborate with team members to ensure accuracy in procedures, transactions, and audits.

Skills

Communication

Cash handling

Multitasking

Interpersonal skills

Cross-selling

Adaptability

Job description

Mercantile Bank of Michigan in Ithaca, MI is seeking a Branch Banker who will prioritize exceptional customer experiences. Depending on your experience, you may join as a Customer Service Representative or a Personal Banker, with responsibilities ranging from daily banking tasks to nurturing long-term customer relationships.

You will work under a supportive team, with extensive training, and opportunities to cross-sell banking products while maintaining accurate cash handling and compliance with