Branch Banker: Create Impactful Financial Solutions

mercbank; Ithaca (MI); On-site; USD 38,000 - 57,000; Full time

Benefits offered by this job

Vacation

Sick time

Holidays

401k match

Life insurance

Tuition reimbursement

Adoption assistance

Loans for equipment or attire

Discounted bank services

Employee stock purchase plan

529 savings plans

Health savings accounts

FSA (flexible spending accounts)

Legal protection

Training and development opportunities

Volunteer opportunities

Job summary

Mercantile Bank in Ithaca, MI is seeking a Branch Banker who may join as Customer Service Representative or Personal Banker. You will deliver high-quality, personalized banking experiences and help customers with daily needs, deposits, withdrawals, and account opening.

You will build lasting relationships, promote Mercantile Bank products, and participate in community initiatives. The role offers training, teamwork, and opportunities to grow within Michigan's largest community bank.

Qualifications

• Balanced mix of technical and interpersonal abilities; familiarity with banking software/tools is helpful for routine transactions and security compliance.
• Active listening and problem-solving to tailor banking and lending solutions.
• Strong communication skills across in-person, phone, and email to assist customers with inquiries and transactions.
• Attention to detail for accurate handling of accounts and adherence to procedures.
• Accountability driving participation in team goals and community involvement.
• Adaptability to wear multiple hats and stay informed about industry changes.

Responsibilities

• Create a high-quality, positive, and customized customer experience.
• Assist customers with daily banking needs.
• Recommend products and services to deliver financial solutions for customer goals.

Skills

Customer service experience

Communication

Cash handling

Data entry

Multitasking

Cross-selling

Adaptability

Interpersonal skills

Job description

Mercantile Bank in Ithaca, MI is seeking a Branch Banker who may join as Customer Service Representative or Personal Banker. You will deliver high-quality, personalized banking experiences and help customers with daily needs, deposits, withdrawals, and account opening.

You will build lasting relationships, promote Mercantile Bank products, and participate in community initiatives. The role offers training, teamwork, and opportunities to grow within Michigan's largest community bank.