Branch Banker: Build Lasting Customer Relationships

Mercantile Bank of Michigan; Fairview (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Paid vacation

Tuition reimbursement

IVF & adoption assistance

Employee stock purchase plan

529 savings plans

Health savings accounts

Training & development opportunities

Volunteer opportunities

Job summary

Mercantile Bank of Michigan in Fairview, MI is seeking a Branch Banker to deliver exceptional customer experiences and support daily banking needs. Depending on experience, roles may align with Customer Service Representative or Personal Banker, with opportunities to grow within a respected community bank.

The position emphasizes cash handling, accurate data entry, strong communication, and the ability to cross-sell relevant products and services while building lasting customer relationships.

Qualifications

• Strong communication skills (written and verbal) and ability to listen to customer needs.
• Accurate cash handling and data entry with attention to detail.
• Ability to prioritize tasks in a fast-paced banking environment.
• Willingness to cross-sell products and services when opportunities arise.
• Adaptable to changing priorities and multiple responsibilities.
• Excellent interpersonal skills to build customer relationships.

Responsibilities

• Create a high-quality, personalized customer experience.
• Assist customers with daily banking needs and transactions.
• Refer and promote appropriate banking products and services to meet customer goals.

Skills

Effective communication

Cash handling

Prioritization

Cross-selling

Interpersonal skills

Adaptability

Job description

Mercantile Bank of Michigan in Fairview, MI is seeking a Branch Banker to deliver exceptional customer experiences and support daily banking needs. Depending on experience, roles may align with Customer Service Representative or Personal Banker, with opportunities to grow within a respected community bank.

The position emphasizes cash handling, accurate data entry, strong communication, and the ability to cross-sell relevant products and services while building lasting customer relationships.