Branch Banker

First National Bank of America; East Lansing (MI); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

Discounted childcare

Pet Insurance

Paid Time Off

401k with employer match

Adjustable desks

Job summary

First National Bank of America is seeking a courteous Branch Banker in East Lansing, MI to support both our physical and online branches. The role emphasizes accurate, customer-focused service and relationship-building across multiple channels.

You will engage customers with financial conversations, help navigate online banking, support branch goals, and coordinate with internal teams. This in-person position requires teamwork and a servant-hearted approach.

Qualifications

• Strong understanding of financial products and services.
• Excellent customer service skills with clear professional communication.
• Detail-oriented with organizational and problem-solving abilities.
• Comfortable using technology and quickly learning banking systems.
• Able to work independently and in a team with multitasking in a fast-paced setting.

Responsibilities

• Engage with customers in full financial conversation to position solutions based on their needs.
• Acquire and deepen branch customer base through proactive service and sales activities.
• Help customers navigate and utilize online banking services during every interaction, including account access and setup.
• Contribute to branch deposit goals by being proactive, leveraging lobby traffic, deepening every customer interaction and making outbound calls to set appointments.
• Respond to incoming customer calls and provide prompt, courteous service, including setting up appointments for full financial review.
• Adhere to all applicable regulations and consistently follow established bank procedures.

Skills

Customer service

Financial product knowledge

Communication skills

Attention to detail

Teamwork

Tech savviness

Job description

First National Bank of America is looking for a courteous and tactful Branch Banker to support our physical and online branches out of our East Lansing branch. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Branch Banker involves working with customers with the purpose of understanding financial goals, building relationships and working with internal teams and partners through multiple channels, including phone, e-mail, in person and messaging.

Responsibilities:

• Engage with customers in full financial conversation to position solutions based on their needs
• Acquire and deepen branch customer base through proactive service and sales activities
• Help customers navigate and utilize online banking services during every interaction, including account access and setup
• Contribute to branch deposit goals by being proactive, leveraging lobby traffic, deepening every customer interaction and making outbound calls to set appointments
• Respond to incoming customer calls and provide prompt, courteous service, including setting up appointments for full financial review
• Adhere to all applicable regulations and consistently follow established bank procedures

Qualifications:

• Strong understanding of financial products and services
• Excellent customer service skills with the ability to communicate clearly and professionally
• Detail-oriented with strong organizational and problem-solving abilities
• Comfortable using technology and quickly learning new banking systems
• Ability to work effectively both independently and as part of a team
• Strong multitasking skills in a fast-paced, customer-focused environment

Employee benefits

• Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental - Premiums as low as $0.00
• Vision - Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

This role is a full-time, in-person role at a single location: Our East Lansing, MI office. Are you fully available to be onsite every weekday?

Full-Time

Part-Time

As set forth in First National Bank of America's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.