Branch Associate II: Growth & Member Relationships

Greater Texas Credit Union; Austin (TX); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & AD&D Insurance

401k with employer match

Tuition reimbursement

Volunteer time 16 hours

Rotating weekends off

Career development

Job summary

Greater Texas | Aggieland Credit Union is seeking a Branch Associate II in Austin to deliver outstanding member experiences. You’ll conduct in-depth financial conversations, handle complex member needs, and support branch sales goals in a fast-paced environment.

You’ll participate in coaching peers, maintain compliance, and help grow consumer lending and digital banking services while contributing to the community presence at Mopac and surrounding branches.

Qualifications

• High school diploma required; previous branch experience preferred.
• Demonstrated ability to build relationships and provide trusted financial guidance.
• Strong communication, cash handling, and customer service skills.

Responsibilities

• Deliver and maintain a top-tier member experience across in-branch, drive-thru, phone, and digital channels.
• Build lasting member relationships through meaningful financial needs discussions.
• Identify opportunities to meet deposits, lending, investments, and other Credit Union solutions.
• Support branch leadership and coach junior teammates to uphold service standards.
• Process transactions accurately and assist with notary and regulatory requirements.

Skills

Advanced Relationship Building

Member Experience Excellence

Financial Needs

Discovery & Profiling

Consumer Lending Knowledge

Active Listening

Attention to Detail

Cash Handling

Verbal Communication

Education

High School Diploma or equivalent

Job description

Greater Texas | Aggieland Credit Union is seeking a Branch Associate II in Austin to deliver outstanding member experiences. You’ll conduct in-depth financial conversations, handle complex member needs, and support branch sales goals in a fast-paced environment.

You’ll participate in coaching peers, maintain compliance, and help grow consumer lending and digital banking services while contributing to the community presence at Mopac and surrounding branches.