Full Time Branch Associate

Greater Texas Credit Union; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Greater Texas | Aggieland Credit Union is seeking a Branch Associate to deliver exceptional member service, open/new accounts, and support everyday financial transactions in a fast-paced branch environment.

You will grow through structured training and clear career paths across BA I–III levels, contributing to community outreach and member-focused solutions. A culture of teamwork, development, and community impact awaits.

Qualifications

• HS Diploma/GED required and customer-facing experience preferred.
• Strong relationship-building and verbal communication skills.
• Attention to detail and basic cash handling abilities.

Responsibilities

• Provide top-tier member service in-branch, via drive-thru, and over the phone.
• Open new accounts and explain financial products using a needs-based approach.
• Process routine transactions and assist in account maintenance.
• Participate in training and pursue career progression through levels.

Skills

Building Relationships

Verbal Communication

Attention to Detail

Cash Handling

Tech Literacy

Education

High school

Job description

• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Description

We’ve been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last — with our members, our community, and our team.

Here, you’ll find more than a job. You’ll find a place where:

Relationships matter. We get to know our members and walk with them through life’s milestones.

Community comes first. Giving back and making a difference is part of our DNA.

Every role has purpose. Your work makes an impact far beyond the day-to-day.

If you have a passion for people and want to be part of something meaningful, you’ll feel right at home with us.

What's in it for you?!

• Comprehensive Training & Development:You'll receive e-learning and virtual training, guided by our Learning & Development team, ensuring you're equipped with the knowledge and skills to succeed. Ongoing coaching and mentorship will help you grow into the next phase of your career.

Career Advancement:

This role offers clear growth paths, including opportunities to move into higher-level roles. Your experience with us will not only boost your resume but also position you for future success in the financial industry.

Full Benefits Package -

Enjoy competitive benefits that include:

• Rotating Saturdays and Sundays offfor a healthy work-life balance.
• Choices of Medical, Dental, Vision, Life and AD&D Insurance.
• Optional Critical Illness, Accident, and Hospital Indemnity Benefits.
• 16 hours of paid volunteer timeannually to give back to your community.
• Monthly accruals of vacation and sick time and several paid holidaysto recharge and spend time with loved ones.
• 401k plan with up to 7% employer matchto help you secure your future.?
• Tuition reimbursement for continued education and personal growth.

Member-Centric Focus:

At the heart of what we do is our commitment to serving our members. You'll be part of a team that makes a positive impact on their financial well-being, creating meaningful experiences and solutions tailored to their needs.

Fun, Engaging Workplace:

Beyond the work, we offer an inclusive culture where team bonding is key—whether it’s enjoying endless coffee or participating in our frequentpotlucks.

The Basics of a Branch Associate:

• Weekly schedules will be set between the hours of Monday thru Friday 8:00 am to 5:30pm.

The Branch Associate Career Path:

TheBranch Associateroles provide a clear path for career growth while delivering exceptional financial service to our members. Whether you’re starting as aBranch Associate I, advancing toBranch Associate II, or stepping into leadership as aBranch Associate III, you’ll be at the heart of creating a top-tier member experience, handling financial transactions, and guiding members toward the best products and services to support their financial well-being.

Branch Associate I – The Foundation

• Providetop-tiermember service in-branch, via drive-thru, and over the phone.
• Learn and engage members on financial products using aneeds-basedapproach.
• Opennew accountsincluding savings, checking, debit cards, and select loan products.
• Processroutine transactionsincluding payments, deposits, withdrawals, and transfers.
• Problem-solvebasic member inquiries and account maintenance.
• Complete assigned training on schedule andcontinue progressing toward the career path.
• Participate involunteer eventsthrough our Greater Good program.

Branch Associate II – Expanding Your Impact

• Perform all BA I duties, plus:
• Openbusinessaccounts and specialty deposit products (CDs, IRAs, HSAs).
• Assist members in completingsecured and unsecured loan applications.
• Handlemoderately complexmember issues using sound judgment.
• Assist intrainingnew team members.
• Participate inbusiness development eventsto expand Credit Union reach.

Branch Associate III – Leading the Way

• Perform all BA II duties, plus:
• Serve as aleaderin the branch and assist in operations when management is unavailable.
• Act as asubject matter expertin all areas of branch operations.
• Handlecomplexmember issues and escalat when needed.
• Mentorand train new team members, conduct interviews, and assist in hiring.
• Participate inbusiness development and community outreachefforts.

Requirements

Must Haves as a Branch Associate:

• Branch Associate I:1+ year in a customer-facing role.
• Branch Associate II:1+ year in a retail branch role at a credit union or bank.
• Branch Associate III:3+ yearsin a retail branch role at a credit union or bank.
• Skills inBuilding Relationships, Verbal Communication, Attention to Detail, Cash Handling, Tech Literacy.
• HS Diploma/GED.

Nice to Haves as a Branch Associate:

• Experience handling cash transactions, financial products and cross-selling

Summary

Please note - we are only hiring for one Branch Associate role. The level and pay will be determined through the interview process.

Due to the high volume of applications, we are unable to accept calls or status inquiries. All candidates will be notified of their status as applications are reviewed for further consideration. We truly appreciate the time you took to apply and are excited that you are considering a career with us.