BPS Customer Success Manager: Sustainability & Compliance

Conservice; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Conservice is seeking a Building Performance Standards (BPS) Customer Success Manager in the United States to lead clients through onboarding and successful submission of compliance documents. You will monitor regulations, deadlines, and options, coordinating with client teams to gather building plans and energy data while ensuring timely submissions.

You will serve as a SME on jurisdictional requirements, work with ESG teams to align services, and drive value through internal enablement and

Qualifications

• Bachelor's degree in business, engineering, architecture, sciences, or a real estate related field.
• Demonstrable interest and passion for sustainability.
• Demonstrable experience working across functions.
• Strong analytical skills.
• Ability to learn and assess customer needs and a variety of business operating models.
• Adaptability in a dynamically changing environment.
• 1 - 3 years of Property Management and/or utility bill management experience.
• Sustainability and ESG initiatives experience.
• Experience working with technology platforms such as ERPs, CRMs, or related niche technologies.

Responsibilities

• BPS Single Point of Contact for property management companies, ownership groups, account managers and within Conservice.
• Ensure all properties are attended to promptly and deliverables are met within established timelines.
• Anticipate client needs, resolve without additional resources if possible, and communicate to BPS Manager when additional resources are needed.
• The BPS Customer Success Manager will be an expert in the regulations, timelines, options, and reporting requirements of each jurisdiction.
• Develop effective actions and guidelines that enable process improvements.

Skills

Leadership

Problem Solving

Effective Communication

Operational Understanding

Teamwork

Education

Bachelor's degree in business, engineering, architecture, sciences, or a real estate related field

Tools

ERPs

CRMs

Job description

Conservice is seeking a Building Performance Standards (BPS) Customer Success Manager in the United States to lead clients through onboarding and successful submission of compliance documents. You will monitor regulations, deadlines, and options, coordinating with client teams to gather building plans and energy data while ensuring timely submissions.

You will serve as a SME on jurisdictional requirements, work with ESG teams to align services, and drive value through internal enablement and