Building Performance Standards: Customer Success Lead

Conservice LLC; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Conservice LLC is seeking a Building Performance Standards (BPS) Customer Success Manager in the United States. You will guide clients through onboarding to final submission of compliance documents, keeping them informed of regulations and deadlines, and coordinating with internal teams to deliver value.

The role demands strong business acumen, problem solving, and relationship-building to ensure clients achieve successful BPS outcomes and competitive advantage for Conservice.

Qualifications

• Bachelor's degree in business, engineering, architecture, sciences, or a real estate related field.
• Demonstrable interest and passion for sustainability.
• Demonstrable experience working across functions.
• Strong analytical skills.
• Ability to learn and assess customer needs and a variety of business operating models.
• Adaptability in a dynamically changing environment.

Responsibilities

• Lead customers through their BPS compliance journey from onboarding to submission of documents.
• Keep clients updated on regulations, deadlines, and compliance options.
• Gather required documents (e.g., building plans, energy audit reports) and ensure all forms are submitted.
• Meet with clients regularly to review portfolio status and risks.
• Collaborate with internal teams to improve products and services supporting BPS.

Skills

Leadership

Problem Solving

Effective Communication

Operational Understanding

Teamwork

Education

Bachelor's degree in business, engineering, architecture, sciences, or a real estate related field

Tools

ERPs

CRMs

Niche technologies

Job description

Conservice LLC is seeking a Building Performance Standards (BPS) Customer Success Manager in the United States. You will guide clients through onboarding to final submission of compliance documents, keeping them informed of regulations and deadlines, and coordinating with internal teams to deliver value.

The role demands strong business acumen, problem solving, and relationship-building to ensure clients achieve successful BPS outcomes and competitive advantage for Conservice.