BPO Process Optimization Analyst

Verint Systems, Inc.; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Verint Systems, Inc. is seeking an Analyst, BPO (Business Process Optimization) in Columbus, OH. This mid-career role focuses on analyzing data trends, generating insightful reports, and recommending actions to improve workflows within back-office operations.

You will work with cross-functional teams and vendors to implement process improvements, develop KPI programs, training, and ensure accurate, compliant delivery of services in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years in business transformation or process optimization.
• Experience with data management and BPO software.
• Strong attention to detail and communication skills.

Responsibilities

• Analyze data trends and generate actionable reports to optimize workflows.
• Build and deploy processes, KPI definitions, and training.
• Collaborate with cross-functional teams and vendors on configurations.
• Support senior team with data collection and analysis.
• Ensure compliance with company policies and records management.

Skills

Microsoft Office Suite (Excel/Word)

BPO software/tools

Data entry

Data management systems

Attention to detail

Communication skills

Education

Bachelor’s degree in Business Administration/IT

Job description

Verint Systems, Inc. is seeking an Analyst, BPO (Business Process Optimization) in Columbus, OH. This mid-career role focuses on analyzing data trends, generating insightful reports, and recommending actions to improve workflows within back-office operations.

You will work with cross-functional teams and vendors to implement process improvements, develop KPI programs, training, and ensure accurate, compliant delivery of services in a fast-paced environment.