BPO Process Improvement Analyst

Verint Systems, Inc.; Hartford (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

Verint Systems, Inc. in Hartford, CT is seeking an Analyst, BPO (Business Process Optimization) to analyze data trends, generate reports, and provide actionable recommendations to optimize workflows.

This mid-career role collaborates with cross-functional teams to improve processes and ensure high-quality service delivery. Responsibilities include building training programs, defining KPI’s, performing data-driven analyses, and supporting change management initiatives across internal groups and

Qualifications

• Bachelor’s degree or equivalent experience in business/IT.
• 3+ years in business transformation or process optimization.
• Familiar with data management and basic data entry tasks.
• Proficient with Microsoft Excel and Word.

Responsibilities

• Build and deploy processes, training programs and define KPI’s.
• Analyze complex data and share insights for decision making.
• Drive continuous improvement including process automation and change management.
• Respond to client queries and maintain detailed task logs.
• Collaborate with internal teams and external partners to optimize workflows.

Skills

Data analysis

Excel

Attention to detail

Time management

Effective communication

Multitasking

Process improvement

Learning software

Education

Bachelor’s degree in Business Administration/IT

Tools

BPO software

Job description

Verint Systems, Inc. in Hartford, CT is seeking an Analyst, BPO (Business Process Optimization) to analyze data trends, generate reports, and provide actionable recommendations to optimize workflows.

This mid-career role collaborates with cross-functional teams to improve processes and ensure high-quality service delivery. Responsibilities include building training programs, defining KPI’s, performing data-driven analyses, and supporting change management initiatives across internal groups and