BPO Process Optimization Analyst

Verint Systems; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Verint Systems is looking for an Analyst, BPO, to enhance process efficiency and accuracy in their back-office operations. This mid-career role involves analyzing data trends and providing actionable recommendations to optimize workflows.

The ideal candidate will possess a Bachelor's degree in Business Administration, IT, or related fields, along with 3+ years of relevant experience. Candidates should have strong analytical, communication, and multitasking skills to thrive in a fast-paced environment.

Qualifications

• 3+ years of experience in business transformation or related field.
• Knowledge of common BPO software and tools.
• Effective communication skills, both verbal and written.

Responsibilities

• Build and deploy processes, training programs and define KPIs.
• Analyze complex data and share insights for decision making.
• Drive continuous improvement through automation and change management.

Skills

Business process optimization

Analytical skills

Communication skills

Data management

Microsoft Office Suite

Education

Bachelor’s degree in Business Administration, IT, or related field

Tools

BPO software

Job description

Verint Systems is looking for an Analyst, BPO, to enhance process efficiency and accuracy in their back-office operations. This mid-career role involves analyzing data trends and providing actionable recommendations to optimize workflows.

The ideal candidate will possess a Bachelor's degree in Business Administration, IT, or related fields, along with 3+ years of relevant experience. Candidates should have strong analytical, communication, and multitasking skills to thrive in a fast-paced environment.