BPO Process Optimization Analyst

Verint Systems, Inc.; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Verint Systems Inc. seeks an Analyst, BPO (Business Process Optimization) to handle complex back-office tasks, analyze data trends, and generate insights to improve workflow efficiency.

You will collaborate with cross-functional teams to address client needs, define KPIs, and drive ongoing process automation initiatives. The role requires 3+ years in business transformation, strong Excel/Word skills, and a track record of delivering accurate, data-driven recommendations in a fast-paced

Qualifications

• Bachelor’s degree in Business Administration, IT, or related field or equivalent experience.
• 3+ years of experience in business transformation, or similar field like business process optimization, operational excellence, process improvement, lean management, six sigma, continuous improvement.
• Basic understanding of business process optimization workflows.
• Knowledge of common BPO (Business Process Optimization) software and tools.
• Familiarity with data entry and processing tasks.
• Understanding of data management systems.
• Ability to work in a high-volume, fast-paced environment.
• Proficiency in multitasking and handling repetitive tasks efficiently.
• Adaptability to shifting priorities and deadlines.
• Basic proficiency in Microsoft Office Suite, especially Excel and Word.
• Ability to learn and use company‑specific software and applications.
• Strong attention to detail and accuracy.
• Effective communication skills, both verbal and written.
• Good organizational and time management skills.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening.

Responsibilities

• Build and deploy processes, training programs and define KPI’s.
• Serve as subject matter expert interfaced with various departments and vendors for systems configurations, customizations, and process enablement.
• Analyze complex data and share insights and recommendations for decision making.
• Drive continuous improvement including process automation and change management activities.
• Work closely with and establish strong working relationships across various groups including internal business units, external partners, vendors, finance, and IT.
• Develop and implement on-going training and communication programs with internal customer groups.
• Verify and cross-check information for consistency and correctness.
• Respond to basic client queries and escalated complex issues.
• Maintain organized records of completed tasks and reports.
• Assist senior team members with data collection and preliminary analysis.
• Ensure all activities comply with company policies and regulations.
• Maintain detailed logs of daily activities and completed tasks.
• Learn and apply industry standards and best practices.

Skills

Data analysis

Excel

Word

Communication

Multitasking

Attention to detail

Coordination

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Verint Systems Inc. seeks an Analyst, BPO (Business Process Optimization) to handle complex back-office tasks, analyze data trends, and generate insights to improve workflow efficiency.

You will collaborate with cross-functional teams to address client needs, define KPIs, and drive ongoing process automation initiatives. The role requires 3+ years in business transformation, strong Excel/Word skills, and a track record of delivering accurate, data-driven recommendations in a fast-paced