Box Office & Ticketing Coordinator

Aeg-Worldwide; San Francisco (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Vacation & sick time

Life insurance

Parental leave

401k match

Wellness program

Job summary

AEG is seeking a Ticketing Coordinator in San Francisco to support box office operations for festivals and events. You will process internal orders, manage comp and purchased tickets, and relay counts to department heads daily.

You will screen customer inquiries, resolve issues about credit cards, shipping, pricing and festival information, and assist with staff hiring and training for the box office. You’ll also coordinate seating maps and handle general admin tasks and ticketing platform

Qualifications

• High School diploma or equivalent.
• 2-4 years related work experience.
• Experience in customer service.
• Experience in live entertainment; ticketing is a plus.
• Proficient in Microsoft Office and Adobe Pro; able to learn business systems.
• Must be organized, detail-oriented and self-motivated.
• Ability to multitask and stay calm in a fast-paced environment.
• Able to work nights, weekends and some holidays.
• Excellent interpersonal, written and verbal communication skills.
• Familiar with ticketing platforms.
• Knowledge of the music industry preferred.

Responsibilities

• Screen and review customer service inquiries. Resolve issues related to credit card information, shipping processes, pricing and festival information.
• Process internal orders for upcoming festivals for internal ticket orders or comp requests from agents, artists, labels and employees.
• Distribute ticket counts to department heads, producers, production, operations and other departments daily.
• Coordinate advancement of box office prior to show date. Assist with hiring and training of box office staff. Liaise with third party payroll company on the hiring of temporary employees. Field general staff inquiries.
• Collaborate with other members of the ticketing staff on the creation of event seating maps.
• Responsible for general administrative tasks including filing, data entry, faxing and scanning.
• May assist other departments as needed.

Skills

Customer service

Live entertainment

Ticketing familiarity

Attention to detail

Multitasking

Strong communication

Flexible schedule

Music industry knowledge

Education

High School Diploma

Tools

Microsoft Office

Adobe Acrobat Pro

Job description

AEG is seeking a Ticketing Coordinator in San Francisco to support box office operations for festivals and events. You will process internal orders, manage comp and purchased tickets, and relay counts to department heads daily.

You will screen customer inquiries, resolve issues about credit cards, shipping, pricing and festival information, and assist with staff hiring and training for the box office. You’ll also coordinate seating maps and handle general admin tasks and ticketing platform