Ticketing Coordinator - Goldenvoice

AEG WORLDWIDE; San Francisco (CA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid holidays

Vacation and sick time

401k plan with company match

Life insurance (basic)

Parental leave

FSA/HSA options

Wellness offerings

Job summary

AEG WORLDWIDE is seeking a Ticketing Coordinator in San Francisco to advance box office operations and manage ticketing for festivals and events.

You will process internal and external ticket orders, monitor daily counts, and support ticketing staff while addressing customer inquiries and maintaining accurate records.

Qualifications

• Experience in customer service within live entertainment or events is required.
• Knowledge of ticketing processes, pricing and general festival information is essential.
• Proficiency in Microsoft Office and ability to learn business systems is expected.

Responsibilities

• Screen and review customer service inquiries related to credit card information, shipping, pricing and festival details.
• Process internal orders for upcoming festivals including comp and purchased tickets.
• Distribute daily ticket counts to department heads and staff.

Skills

Customer service experience

Live entertainment/ticketing knowledge

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Ticketing platforms

Adobe Professional

Job description

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Ticketing Coordinator will be responsible for the advancement of box office, assisting the Manager Ticketing and issuing daily ticket counts various departments, producers and department heads. This position will process internal orders, both comp and purchased and facilitate external comp ticket orders for artists, agents and record labels. The Ticketing Coordinator will also be responsible for screening, reviewing and resolving customer service inquiries in regards to credit card information, shipping processes, pricing and general festival information.

Essential Functions

• Screen and review customer service inquiries. Resolve issues both internally and externally in regards to credit card information, shipping process, pricing and general festival information
• Process internal orders for upcoming festivals for internal ticket orders or comp requests from agents, artists, labels and employees.
• Distribute ticket counts to department heads, producers, production, operations and other departments daily.
• Coordinate the advancement of f box office prior to show l date. Assist with the hiring and training of box office staff. Liaison with third party payroll company on the hiring of temporary employees. Field general staff inquiries.
• Collaborate with other members of the ticketing staff on the creation of event seating maps.
• Responsible for general administrative tasks including, filing, data entry, faxing and scanning.
• May assist other departments as needed

Required Qualifications

• High School Diploma or its equivalency
• 2-4 years Of related work experience
• Experience working in customer service
• Experience working in live entertainment, ticketing a plus
• Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems
• Must be organized, detail-oriented and self-motivated
• Ability to multitask, prioritize and remain calm in a fast paced environment
• Must be able to work flexible schedule including nights, weekends and some holidays
• Excellent interpersonal, written and verbal communication skills
• Familiarity with ticketing platforms
• Knowledge of the music industry preferred

Payscale: $22.92 - $27.00

Bonus

This position is not eligible for a bonus under the current bonus plan requirements.

Benefits

Full-time: We offer a comprehensive benefits package that includes:

• medical, dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

Employer does not offer work visa sponsorship for this position.