Event Box Office Staff - Rocky Mountains

AEG Presents; Denver (CO); On-site; USD 18,000 - 29,000; Part time

Benefits offered by this job

Part-time benefits

Job summary

AEG Presents in Denver is seeking a Box Office Attendant to help guests select the best event tickets, process orders and collect payments. The role requires a high level of customer service and accurate handling of cash in a fast-paced setting.

The position is part-time with potential benefits; you will greet customers, answer questions, provide event information, and upsell related shows while working closely with a team to maintain a welcoming venue environment.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of related work experience required.
• Excellent customer service skills.
• Ability to work independently and in a team.
• Good communication with customers and co-workers.
• Basic Math skills.
• Responsible and professional.
• Able to work flexible hours including nights and weekends.

Responsibilities

• Process orders accurately and efficiently and collect payments from guests.
• Follow cash handling and inventory procedures to safeguard assets.
• Greet customers with a positive, friendly demeanor and assist with information and requests.
• Resolve customer concerns with superior service; escalate when needed.
• Upsell to similar events by showing knowledge of upcoming shows.
• Support team by keeping the venue clean and fostering a positive work environment.

Skills

Customer service

Communication

Teamwork

Cash handling

Basic Math

Decision making

Fast-paced work

Flexible hours

Education

High School Diploma or equivalent

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

Job Responsibilities

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Pay Scale: $20.00 - $21.00

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits

• Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.