Box Office Supervisor - VIP Ticketing & Team Lead

Caesars Entertainment; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Caesars Entertainment in Las Vegas, NV is seeking a Box Office Supervisor for on-site operations. You will supervise shifts, train staff, and support the Box Office Manager, ensuring smooth ticketing and guest service across CET venues.

Responsibilities include VIP/executive ticketing, seat inventory, event on-sales, staff coaching, and high-level financial reporting. Candidates should have 1-3 years experience, strong computer skills, and a preferred Bachelor’s degree.

Qualifications

• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information clearly to managers and guests.
• Knowledge in accounting procedures, cash handling and reconciliation.
• Strong computer skills and knowledge with ticketing systems.
• Bachelor’s degree preferred; high school diploma.
• One to three years related experience.
• Physically able to stand and lift up to 25 pounds.

Responsibilities

• VIP and Executive ticketing management.
• Seat inventory management.
• Oversee all Box Office locations and theater operations in absence of the Box Office Manager/Asst. Manager.
• Review guest complaints and take appropriate action.
• Supervision and training of box office staff.
• Assist with new event on-sales and communication to staff.
• Track Seller attendance and over-short performance.
• Provide high-level financial reporting for settlements.
• Troubleshoot ticket scanning and transfer/account issues.
• Participate in employee engagement activities and meetings.

Skills

Guest service

Communication

Team supervision

Education

Bachelor’s degree preferred

High school diploma

Tools

Ticketing system

Job description

Caesars Entertainment in Las Vegas, NV is seeking a Box Office Supervisor for on-site operations. You will supervise shifts, train staff, and support the Box Office Manager, ensuring smooth ticketing and guest service across CET venues.

Responsibilities include VIP/executive ticketing, seat inventory, event on-sales, staff coaching, and high-level financial reporting. Candidates should have 1-3 years experience, strong computer skills, and a preferred Bachelor’s degree.