Box Office Supervisor - Full Time (Flamingo LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Caesars Entertainment in Las Vegas, NV is seeking a Box Office Supervisor for on-site operations. You will supervise shifts, train staff, and support the Box Office Manager, ensuring smooth ticketing and guest service across CET venues.

Responsibilities include VIP/executive ticketing, seat inventory, event on-sales, staff coaching, and high-level financial reporting. Candidates should have 1-3 years experience, strong computer skills, and a preferred Bachelor’s degree.

Qualifications

• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information clearly to managers and guests.
• Knowledge in accounting procedures, cash handling and reconciliation.
• Strong computer skills and knowledge with ticketing systems.
• Bachelor’s degree preferred; high school diploma.
• One to three years related experience.
• Physically able to stand and lift up to 25 pounds.

Responsibilities

• VIP and Executive ticketing management.
• Seat inventory management.
• Oversee all Box Office locations and theater operations in absence of the Box Office Manager/Asst. Manager.
• Review guest complaints and take appropriate action.
• Supervision and training of box office staff.
• Assist with new event on-sales and communication to staff.
• Track Seller attendance and over-short performance.
• Provide high-level financial reporting for settlements.
• Troubleshoot ticket scanning and transfer/account issues.
• Participate in employee engagement activities and meetings.

Skills

Guest service

Communication

Team supervision

Education

Bachelor’s degree preferred

High school diploma

Tools

Ticketing system

Job description

Box Office Supervisor - Full Time (Flamingo LV)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission : “Create the Extraordinary”Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”Our Values : “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

A Box Office Supervisor will maintain the consistency and supervision of various shifts, and assist Manager/Assistant Manager with any day-to-day activities. Will instruct and train new hires for the Box Office while assisting in implementing new information and training to existing sellers as needed or required by Box Office Manager/Asst. Manager. Can also process refunds, handle guest situations, and have all the knowledge available for the agents as it is needed at any given time. Box Office Supervisor will effectively impact ticket sales growth for all CET shows and entertainment venues by offering the bet guest experience. Box office Supervisor will coach sellers and inspire growth.

How You Will Create the Extraordinary

Responsible for VIP and Executive ticketing at the direction of the Box Office Manager/Asst. Manager

• Responsible for seat inventory management as directed by the Box Office Manager
• Ensure smooth and efficient ticket operation and provide work direction and motivation to employees.
• Responsible for all Box Office locations and Theater operations in absence of the Box Office Manager/Asst. Manager.
• Review guest complaints and take appropriate action where necessary.
• Supervision and training of new and existing Box Office Sellers.
• Assists with implementation of departmental policies and special projects.
• Accuracy in all job-related duties.
• Submitting new events for on-sale, responsible for all steps in the process of a new on-sale, including placing holds, checking for accuracy, communicating new event info to staff and other properties.
• Responsible for Seller Attendance and Over Short Tracking
• Responsible for High Level Financial Reporting for Settlements
• Troubleshooting various night of show issues such as tickets not scanning, transfer and exchange account issues, fraudulent tickets, etc.
• Attending employee engagement meetings. Implementing various activities, procedures, and outings to boost ticket seller general morale and happiness.

What You Will Need

Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from subordinates, managers, customers, and general public.

Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to interpret and deal with abstract and concrete variables.

Knowledge in accounting procedures, cash handling and reconciliation practices.Ability to add, subtract, multiply and divide in all units of measure.

Strong computer skills and knowledge, handling casino guests, maintaining and releasing seating blocks, and event set-up using ticketing system.

Bachelor’s degree preferred; high school diploma.

One to three years related experience.

Must be able to stand, stretch, bend, reach and kneel for prolonged periods of time without restriction; mental stamina to work under pressure and handle sensitive situations relating to solving guest problems; effectively listen and verbally communicate face-to-face and by telephone; ability to handle multiple and challenging work assignments.

Ability to lift at least 25 pounds.

ADDATION REQUIRMENTS

Required to sit, use hands to finger coordination/handle/feel, reach with hands, arms; talk and hear.

Occasionally will stand, walk, climb/balance, stoop/kneel/crouch/crawl and taste and smell.

Occasionally will need to lift up to 25 lbs.

Required to use close and ability to focus vision.

Frequently will need to use distance, color, peripheral and depth vision.

Occasionally the work environment will be wet or humid and contain moving parts.

Occasionally the work environment will contain fumes or airborne particles and toxic or caustic fumes. The noise level occasionally will be very loud.

About Us

Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat. The confident and vivacious will find the Flamingo as the place to be.

TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.