Box Office Supervisor - Full Time (Harrah's LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

Caesars Entertainment’s Harrah’s Las Vegas is seeking a Box Office Supervisor for a full-time, on-site role to support the Box Office Manager across multiple shifts and guest interactions.

The position involves training new hires, processing refunds, and ensuring accurate on-sale procedures to drive ticket sales growth while delivering the best guest experience at CET venues.

Qualifications

• Ability to make decisions, multitask, prioritize, and work closely with others.
• Experience with Ticketmaster’s Archtics Ticketing System preferred.
• Experience working show days in a Box Office.
• Above average knowledge of Microsoft Excel.
• Extremely close attention to detail.
• Strong work ethic and desire to exceed expectations and continue to grow career in the industry.

Responsibilities

• VIP and Executive ticketing oversight at the direction of Box Office Manager/Asst. Manager.
• Seat inventory management as directed by Box Office Manager.
• Ensure smooth and efficient ticket operation and provide direction to staff.
• Oversee all Box Office locations and Theater operations in absence of the Box Office Manager/Asst. Manager.
• Review guest complaints and take appropriate action.
• Supervise and train new and existing Box Office Sellers.
• Assist with implementation of departmental policies and special projects.
• Maintain accuracy in all job-related duties.
• Submit new events for on-sale and manage all steps in the process.

Skills

Decision making

Multitasking

Ticketmaster Archtics

Box office experience

Excel proficiency

Attention to detail

Work ethic & growth

Tools

Ticketmaster Archtics

Microsoft Excel

Job description

Box Office Supervisor - Full Time (Harrah's LV)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

A Box Office Supervisor will maintain the consistency and supervision of various shifts, and assist Manager/Assistant Manager with any day-to-day activities. Will instruct and train new hires for the Box Office while assisting in implementing new information and training to existing sellers as needed or required by Box Office Manager/Asst. Manager. Can also process refunds, handle guest situations, and have all the knowledge available for the agents as it is needed at any given time. Box Office Supervisor will effectively impact ticket sales growth for all CET shows and entertainment venues by offering the bet guest experience. Box office Supervisor will coach sellers and inspire growth.

How You Will Create the Extraordinary

• Responsible for VIP and Executive ticketing at the direction of the Box Office Manager/Asst. Manager
• Responsible for seat inventory management as directed by the Box Office Manager
• Ensure smooth and efficient ticket operation and provide work direction and motivation to employees.
• Responsible for all Box Office locations and Theater operations in absence of the Box Office Manager/Asst. Manager.
• Review guest complaints and take appropriate action where necessary.
• Supervision and training of new and existing Box Office Sellers.
• Assists with implementation of departmental policies and special projects.
• Accuracy in all job-related duties.
• Submitting new events for on-sale, responsible for all steps in the process of a new on-sale, including placing holds, checking for accuracy, communicating new event info to staff and other properties.
• Responsible for Seller Attendance
• Responsible for High Level Financial Reporting for Settlements
• Troubleshooting various night of show issues such as tickets not scanning, transfer and exchange account issues, fraudulent tickets, etc.
• Attending employee engagement meetings. Implementing various activities, procedures, and outings to boost ticket seller general morale and happiness.

What You Will Need

Ability to make decisions, multitask, prioritize, and work closely with others

Experience with Ticketmaster’s Archtics Ticketing System Preferred

Experience working show days in a Box Office,

Above average knowledge of Microsoft Excel

Extremely close attention to detail

Strong work ethic and desire to exceed expectations and continue to grow career in the industry

ADDITIONAL REQUIREMENTS

• Lifting, up to 30 lbs.
• Lifting and Setting up stanchions as needed.
• Will stand, walk, climb/balance, stoop/kneel/crouch/crawl

The noise level occasionally will be very loud

About Us

Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.