Sportsbook Supervisor & Ticket Writing Leader

Caesars Entertainment; Baltimore (MD); On-site; USD 45,000 - 70,000; Full time

Job summary

Caesars Entertainment is seeking a sportsbook operations professional to support the Book Manager in maximizing profitability and controlling labor costs. You will mentor staff, deliver outstanding customer service, and ensure compliance with all Gaming Control Board rules.

You will handle tickets, cash handling, and resolve customer inquiries, while leading by example and maintaining a professional appearance. This role emphasizes teamwork and initiative in a fast-paced environment.

Qualifications

• Prior work experience in a sports book is highly preferred.
• Strong communication skills, both written and verbal.
• Self-starter with initiative and professional demeanor.
• Able to mentor and motivate staff; team oriented.

Responsibilities

• Assist Book Manager to maximize profitability and manage labor costs and inventory.
• Hold regular meetings with sportsbook leadership to develop initiatives.
• Mentor employees to improve ticket writing and customer service.
• Handle escalated customer inquiries and disputes with calm professionalism.
• Ensure compliance with company and Gaming Control Board rules.
• Process cash winning tickets and manage cash handling at shifts.

Skills

Leadership

Communication

Customer service

Team player

Patience

Numeracy

Initiative

Professional appearance

Job description

Caesars Entertainment is seeking a sportsbook operations professional to support the Book Manager in maximizing profitability and controlling labor costs. You will mentor staff, deliver outstanding customer service, and ensure compliance with all Gaming Control Board rules.

You will handle tickets, cash handling, and resolve customer inquiries, while leading by example and maintaining a professional appearance. This role emphasizes teamwork and initiative in a fast-paced environment.