Box Office Specialist: Tickets, Guest Service & Growth

Chanhassen Dinner Theatres; Chanhassen (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

On the job training

Discount and free tickets to events

MERSC Discounts

Job summary

Chanhassen Dinner Theatres is seeking a Box Office Associate in Chanhassen, MN. The role focuses on guest service, ticketing, and daily operations in a fast-paced theater environment.

Qualified candidates have at least two years of customer service experience, strong phone skills, and proficiency with Microsoft Office and ticketing systems such as AudienceView. This is a full-time position with weekly pay and opportunities for growth.

Qualifications

• Minimum of 18 years of age.
• Minimum of two years of customer service experience.
• Strong telephone communication skills with attention to detail.
• Ability to work at a seated telephone workstation for extended periods, with regular breaks as scheduled.
• Touch type accurately while assisting guests by phone and in person.
• Comfortable using Microsoft Office, including Word, Excel, and other computer-based systems.
• Call center experience is a plus.
• Familiarity with AudienceView or a cloud-based ticketing system is a plus.

Responsibilities

• Provide exceptional guest service in person and over the phone.
• Process ticket and gift card orders, payments, and delivery using ticketing systems.
• Answer guest inquiries and collaborate with internal theatre departments.
• Maintain confidentiality and security of guest information.
• Collaborate with team members in a fast-paced environment.
• Complete daily tasks and follow established procedures.

Skills

Customer service

Telephone communication

Attention to detail

Typing

Teamwork

Tools

Microsoft Office

AudienceView / ticketing system

Job description

Chanhassen Dinner Theatres is seeking a Box Office Associate in Chanhassen, MN. The role focuses on guest service, ticketing, and daily operations in a fast-paced theater environment.

Qualified candidates have at least two years of customer service experience, strong phone skills, and proficiency with Microsoft Office and ticketing systems such as AudienceView. This is a full-time position with weekly pay and opportunities for growth.