Box Office Associate

Chanhassen Dinner Theatres; Chanhassen (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

On the job training

Discount and free tickets to events

MERSC Discounts

Job summary

Chanhassen Dinner Theatres is seeking a Box Office Associate in Chanhassen, MN. The role focuses on guest service, ticketing, and daily operations in a fast-paced theater environment.

Qualified candidates have at least two years of customer service experience, strong phone skills, and proficiency with Microsoft Office and ticketing systems such as AudienceView. This is a full-time position with weekly pay and opportunities for growth.

Qualifications

• Minimum of 18 years of age.
• Minimum of two years of customer service experience.
• Strong telephone communication skills with attention to detail.
• Ability to work at a seated telephone workstation for extended periods, with regular breaks as scheduled.
• Touch type accurately while assisting guests by phone and in person.
• Comfortable using Microsoft Office, including Word, Excel, and other computer-based systems.
• Call center experience is a plus.
• Familiarity with AudienceView or a cloud-based ticketing system is a plus.

Responsibilities

• Provide exceptional guest service in person and over the phone.
• Process ticket and gift card orders, payments, and delivery using ticketing systems.
• Answer guest inquiries and collaborate with internal theatre departments.
• Maintain confidentiality and security of guest information.
• Collaborate with team members in a fast-paced environment.
• Complete daily tasks and follow established procedures.

Skills

Customer service

Telephone communication

Attention to detail

Typing

Teamwork

Tools

Microsoft Office

AudienceView / ticketing system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Box Office Associate

Box Office Managers Full Time Sales Chanhassen, MN, US

3 days ago Requisition ID: 1208

Salary Range: $16.00 To $18.00 Hourly

Are you someone who enjoys helping people? Do you work well as an individual and as part of a team? Chanhassen Dinner Theatres is currently seeking to add a team member to our Box Office.

This position may serve as a pathway to a long-term Box Office role. Successful candidates should be interested in developing their skills, taking on additional responsibilities, and growing within the department as opportunities become available.

• Guest Service: Provide exceptional service to guests both in person and over the phone in a professional, hospitable manner.
• Ticketing & Sales: Process ticket & gift card orders, payments, and order delivery accurately and efficiently using computer ticketing systems.
• Communication: Effectively answer guest inquiries and collaborate smoothly across internal theatre departments.
• Operational Accuracy: Maintain the confidentiality and security of guest personal and financial information.
• Teamwork: Work collaboratively with team members in a fast-paced, positive environment.
• Daily Tasks: Complete daily assigned tasks, follow established procedures and perform other duties as assigned.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. All employees are responsible for following Chanhassen Dinner Theatres policies and procedures as defined by their manager or Employee Handbook.

Chanhassen Dinner Theatres provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or genetics.

Benefits and pay range:

• Weekly pay.
• On the job training and ongoing professional development.
• Discount and free tickets to Chanhassen Dinner Theatres events.
• MERSC Discounts.
• Training Pay: $16.00/hour; Fully Trained Pay: $18.00/hour

Shifts

• Due to the dynamic nature of theatre operations, candidates must be available to work a minimum of 35 hours per week across our operating hours, including evenings, weekends, and holidays.

Box Office Operating Hours:

• Monday: 9:45 AM - 5:00 PM
• Tuesday - Saturday: 9:45 AM - 8:00 PM
• Sunday: 12:00 PM - 7:00 PM

Qualifications

• Minimum of 18 years of age.
• Minimum of two years of customer service experience.
• Strong telephone communication skills with attention to detail.
• Ability to work at a seated telephone workstation for extended periods, with regular breaks as scheduled.
• Ability to touch type accurately while assisting guests by phone and in person.
• Comfortable using Microsoft Office, including Word, Excel, and other computer-based systems.
• Call center experience is a plus.
• Familiarity with AudienceView or a cloud-based ticketing system is a plus.

Diversity Commitment:

Chanhassen Dinner Theatres is committed to fostering and cultivating a culture of inclusion that celebrates diversity and promotes equity.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. We embrace and celebrate the diversity of our staff, artists, and patrons.