Box Office Representative

The HEAT Group; Miami (FL); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Free Parking

Employee Meals Discount

Paid Training

Overtime Pay

Job summary

The Miami HEAT is seeking Box Office Representatives to sell tickets, distribute will call, and service guests at games and Arena events with professionalism and enthusiasm.

Responsibilities include ticket sales at windows, will call distribution, and delivering exceptional customer service to every guest. Prior cashier experience and strong communication are preferred; Bus/Archtics or Ticketmaster experience is a plus.

Qualifications

• High school diploma and six months to one year of cashier experience.
• Strong verbal and written communication skills.
• Proven organization skills and computer literacy.
• Strong customer service skills preferred.

Responsibilities

• Professionally and accurately sell tickets for all games and Arena events at the sales windows.
• Distribute will call tickets to guests and service guests at all arena events.

Skills

Customer service

Cash handling

Communication

Education

High school diploma

Tools

Ticketmaster

Archtics

Job description

Arena
601 Biscayne Blvd
Miami, FL 33132, USA

Arena
601 Biscayne Blvd
Miami, FL 33132, USA

The Miami HEAT and Kaseya Center are hiring for Box Office Representatives to sell tickets, distribute will call and service all of our guests at all of our games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm. Responsibilities include but are not limited to:

• Provide exceptional customer service to all of our guests at all of our games and Arena events.
• Professionally and accurately sell tickets for all games and Arena events to our guests at our sales windows.

Qualifications:

• Accurately distribute will call tickets to our guests for all games and Arena events.
• Must be able to reconcile all daily sales without any overage/shortage occurring.
• Must be able to communicate clearly and persuasively in positive and negative situations and remain professional with our guests at our Customer Service windows.
• Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires.
• High school diploma and Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred.
• Ticketmaster and Archtics experience a PLUS.
• Competitive Pay Rates
• Overtime Pay (I.5 times regular rate) on Company Observed Holidays
• Paid Training
• Free Parking
• Discounted Employee Meals
• Eligible formonthly MVP Recognition Program
  • (Most Valuable Players will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies)
• Elevate Raffle for a chance to win American Express Gift Cards
• End of Season Performance Bonus Program*

*must meet required criteria

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.