Box Office Night Lead – Live Events

Live Nation; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Live Nation Entertainment, the world's leading live entertainment company, is seeking a Box Office Night of Show Supervisor to oversee box office operations during events, ensuring smooth ticket sales, guest service, and rapid problem resolution.

This role requires strong leadership, attention to detail, and the ability to manage high-pressure situations while maintaining accuracy and efficiency across all venue departments.

Qualifications

• Experience in Box Office / Ticketing Management
• Flexible Schedule (days/nights, weekends, and holidays)
• Experience in Cash Handling
• Leadership, Management and Customer Service
• Tolerance of all cultures, music and art forms
• High School Diploma
• Physical Demands/Working Environm

Responsibilities

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
• Assist and support box office staff in any of their job functions, as needed
• Ensure positive and creative team environment within the department
• Facilitate open communication with the Box Office Manager, staff and all other venue departments
• Exhibit proper inter-departmental communications and organization
• Ensure complete and satisfactory on-going staff training
• Assist manager with staff evaluations (training, 90-day, annual)
• Provide a positive team environment within the department
• Assist in ensuring appropriate staffing levels.
• Help set staff development and performance goals & monitor progress
• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
• Promote and provide superior customer service in all guest interactions
• Participate in all on-site venue meetings as needed

Skills

Box Office

Ticketing Management

Leadership

Customer Service

Cash Handling

Staff Supervision

Event Staffing

Education

High School Diploma

Tools

Microsoft Office

Job description

Live Nation Entertainment, the world's leading live entertainment company, is seeking a Box Office Night of Show Supervisor to oversee box office operations during events, ensuring smooth ticket sales, guest service, and rapid problem resolution.

This role requires strong leadership, attention to detail, and the ability to manage high-pressure situations while maintaining accuracy and efficiency across all venue departments.