Box Office Manager (PROTOTYPE Festival)

New York Foundation for the Arts; New York (NY); On-site; USD 40,000 - 60,000; Part time

Job summary

The New York Foundation for the Arts is seeking a Box Office Manager to oversee ticket sales operations during the festival. This role involves managing CRM systems, ensuring excellent customer service, and coordinating ticketing inquiries. The position is part-time leading up to the festival and full-time during its duration, offering a unique opportunity to work in a vibrant arts environment.

Qualifications

• Minimum 2-3 years of box office experience.
• Ability to work independently and as part of a small team.
• Flexibility to work evenings and weekends during the festival.

Responsibilities

• Manage all ticket sale operations using the CRM system.
• Sell tickets in person, via phone, and email.
• Shape the Festival’s customer care policy to ensure a welcoming experience.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Tools

Cue Box

Job description

Music, Theater, Administration

Description

The Box Office Manager reports to the General Manager, Liz Uchtman, and Festival Producer, Julia Mendes. The role involves managing ticket sales operations, overseeing CRM systems, and providing excellent customer service during the festival period.

Core Responsibilities:

1. Manage all ticket sale operations across venues using the CRM system, Cue Box, including creating and implementing ticketed performance series.
2. Undertake CRM training and development as required.
3. Oversee seat holds related to comps, press/industry lists, VIPs, and development holds.
4. Sell tickets in person, via phone, and email, and manage ticket exchanges during the festival.
5. Respond promptly to ticketing inquiries and messages.
6. Attend daily virtual production check-ins during the festival and report to staff.
7. Coordinate with Cue Box Support to develop reports and platform changes supporting operational objectives.
8. Shape the Festival’s customer care policy to ensure a welcoming experience for patrons.

Preferred Qualifications:

• Experience with ticketing systems (Cue Box preferred, training possible).
• Minimum 2-3 years of box office experience.
• Ability to work independently and as part of a small, dynamic team.
• Excellent interpersonal, communication, and detail-oriented skills.
• Flexibility to work evenings and weekends during the festival.

Term and Festival Dates:

• September 1, 2025 – January 23, 2026
• Festival: January 7–18, 2026

Workload:

• Part-time with flexible hours from September to December, increasing workload leading up to the festival.
• Full-time during festival dates in January 2026.

Our Values:

• Center art and artists: Supporting artists at all stages to realize their vision.
• Focus on the future: Cultivating innovative work and next-generation artists and audiences.
• Foster equity: Creating opportunities for marginalized voices.
• Cultivate community: Connecting artists, producers, and audiences for lasting change.
• Act with respect and integrity: Maintaining trust, curiosity, care, and responsibility.

Application Process:

Submit your resume and a brief cover letter expressing your interest and qualifications via our LINK by Friday, June 6th, 2025. Early applications are encouraged. We are committed to diversity and inclusion and encourage applications from underrepresented candidates.