Box Office Manager - Midtown Off-Broadway, $100/Perf

Playbill, Inc.; New York (NY); On-site; USD 114,000 - 162,000; Full time

Job summary

Playbill, Inc. in Midtown Manhattan is seeking an experienced Box Office Manager to oversee day-to-day box office operations for this exciting New Off Broadway show located in Midtown Manhattan.

The role requires handling walk-up orders, bookings, refunds, and ticketing issues across in-person, email, and phone channels, with strong leadership and staff coordination skills. The position is paid per performance and may require varied day/evening/weekend hours.

Qualifications

• 2-3 years’ experience as a box office manager or representative, including management level work experience.
• Knowledge of ticketing softwares. Direct experience with AudienceView a plus.
• The ability to communicate respectfully with diplomacy across all levels of business is essential.
• Excellent interpersonal and communication skills.
• Strong knowledge of Box Office or similar operations, customer service computer operations, accounting/cash management procedures.
• Ability to work day, evening and weekend hours, based on the needs of daily business operations.
• Knowledge of Google Suite.
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse potentially volatile situations with tact.
• Must be able to work under pressure to meet strict deadlines, but also know when to be flexible/accommodating.

Responsibilities

• Manage all aspects of daily box office operations
• Process walk up ticket orders, re-bookings, and refunds as necessary
• Troubleshoot ticketing and audience issues as they arise (in person, email, and/or phone)
• Process all complimentary ticket requests as given by General Management
• Maintain physical box office setup; Monitor supplies and equipment
• Set up/break down of box office within the venue, as needed
• Work with ticket company on programming as needed

Skills

Box office management

Ticketing software

AudienceView experience

Diplomatic communication

Interpersonal skills

Cash handling procedures

Google Suite

Leadership

Staff coordination

Weekend availability

Tools

AudienceView

Job description

Playbill, Inc. in Midtown Manhattan is seeking an experienced Box Office Manager to oversee day-to-day box office operations for this exciting New Off Broadway show located in Midtown Manhattan.

The role requires handling walk-up orders, bookings, refunds, and ticketing issues across in-person, email, and phone channels, with strong leadership and staff coordination skills. The position is paid per performance and may require varied day/evening/weekend hours.