Box Office Manager

Woodstock Film Festival; Town of Woodstock (NY); On-site; Full time

Job summary

Join a leading film festival as a Box Office Manager for the upcoming 26th Annual Woodstock Film Festival. This role involves managing ticket sales, overseeing volunteers, and ensuring a smooth box office operation. Ideal candidates are energetic, customer-focused, and possess a passion for film. The position offers a dynamic work environment during the festival, with opportunities to engage with patrons and support a vibrant cultural event.

Qualifications

• Experience in sales or customer service, preferably in film or performing arts.
• Valid driver’s license and reliable transportation.

Responsibilities

• Train and schedule box office volunteers.
• Manage cash and card transactions, reconciliations, and shift reports.
• Oversee daily ticket sales and generate reports.

Skills

Customer Service

Sales

Communication

Multitasking

Problem Solving

Education

Degree in Sales or Customer Service

Tools

Microsoft Office

Online Ticketing Systems

Eventive / CRM Programs

Job description

Job Title: Box Office Manager

The Woodstock Film Festival is seeking an energetic, highly motivated individual to join our team for the 26th Annual Woodstock Film Festival taking place from October 16 to October 19, 2025.

This seasonal, full-time position begins on September 8 and runs until October 23, 2025. The schedule varies, includes weekends, and depends on box office hours. The rate of pay is $20/hour.

Responsibilities:

1. Train and schedule box office volunteers
2. Manage cash and card transactions, reconciliations, and shift reports
3. Maintain merchandise and supplies to keep the box office well-stocked, clean, and organized
4. Take and process ticket orders via phone, in person, or email
5. Answer incoming calls and return all calls on the ticket office line
6. Oversee daily ticket sales and generate reports
7. Process passes, comps, ticket exchanges, refunds, and donation requests
8. Resolve customer service issues efficiently
9. Provide information and event recommendations to patrons
10. Perform other administrative and management duties as assigned

Qualifications and Skills:

1. Degree, coursework, or related experience in sales, customer service, or related fields, preferably in film or performing arts
2. Valid driver’s license and reliable transportation
3. Experience with database and communication systems
4. Interest and knowledge in film
5. Excellent people, phone, and computer skills
6. Self-motivated, capable of multitasking and working under pressure
7. Proficiency with online ticketing systems and Microsoft Office
8. Familiarity with Eventive / CRM programs is a plus
9. Honest, thoughtful, composed, good with numbers
10. Availability for flexible and longer hours during the festival

Additional Information:

• Seniority level: Entry level
• Employment type: Temporary
• Job function: Management and Manufacturing
• Industry: Entertainment