Box Office Manager

Greater Philadelphia Cultural Alliance; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Box Office Manager to enhance the patron experience at a vibrant theatre. This full-time role involves managing ticket sales, collaborating with a dedicated team, and engaging with the community. Ideal candidates will thrive in a dynamic environment, possess strong customer service skills, and have experience with ticketing software. If you enjoy the excitement of live theatre and are motivated to contribute to a collaborative team, this opportunity is perfect for you. Join us in creating memorable experiences for our audience!

Qualifications

• Experience with ticketing software and sales processes.
• Strong customer service skills and ability to work in a team.

Responsibilities

• Manage ticket sales and customer interactions at the Box Office.
• Generate sales reports and manage cash handling procedures.

Skills

Ticket Sales

Customer Service

Salesforce (Patron Manager)

Cash Handling

Team Collaboration

Education

High School Diploma

Hospitality Training

Tools

Square POS System

Excel

Job description

Quintessence Theatre Group (QTG) is Northwest Philadelphia’s classic theatre company in residence at the historic Sedgwick Theater in Mt. Airy. We are seeking an experienced, enthusiastic, detail-driven Box Office Manager to take proactive and proud ownership of the Box Office functions and patron experience.

The primary role of the Box Office Manager (BOM) is to generate earned income through ticket sales and subscriptions. The BOM is part of a two-person team and they work in partnership with the part-time Front-of-House and Hospitality Manager. Both positions are patron and community-facing, while supporting our theatre artists.

The BOM takes ownership of the Box Office, works well in a team environment, is a positive problem solver, and serves as a critical feedback link between patrons and staff.

The Box Office Manager reports to the Director of Marketing and Communications.

RESPONSIBILITIES

The BOM is required to be our most highly proficient ticketing and financial operations manager of our Patron Manager (Salesforce) platform, able to self-train or seek coaching;

The BOM must be highly motivated to sell tickets and enjoy the sales process: make outbound calls to subscribers, be creative on new ways to conduct outreach to key partners, and be motivated to build our audience;

The BOM is responsible for opening and closing the Box Office according to stated hours;

The BOM must create and generate ticketing sales reports, AEA reports, weekly sales tracking, and will be be responsible for other sales reporting as needed;

The BOM will work as a partner with the Front of House and Hospitality Manager to recruit and train ushers, concessions staff or volunteers, and backup Box Office staff or volunteers;

The BOM will be part of the 2-person team with the Front of House and Hospitality Manager that manages all community events and outreach;

The BOM will work with the Executive Director on executing proper cash handling and cash control procedures and they will manage the Square POS system;

The BOM will serve as the backup staffer in the event of illness or inability to appear for Front of House Manager.

The BOM will be responsible for the overall appearance of the Box Office Lobby and Middle Lobby and will report any cleaning or facility fixes that are needed;

Other tasks as appropriate and needed.

Are you the right person for this role?

This outward facing role is perfect for someone who loves professional live theatre, supporting artists, and a fast-paced, never boring environment. You will be successful in this position if you are comfortable being independent but working collaboratively, are happy juggling a variety of tasks, enjoy meeting and talking with people, are motivated to set and achieve goals, have a hospitality and sales mindset, and can manage a spreadsheet. You will have a successful launch into this role if you have Patron Manager or other ticketing software experience, and past hospitality training.

HOURS

This is a full-time position with two different schedules - one during productions that includes evenings and weekends, and a daytime schedule when no show is running. Daytime, non-production hours may be flexible. This position requires access to a car for occasional pickups of supplies and the ability to lift and carry weight up to 20 pounds.

Quintessence is committed to anti-racism and dismantling misogyny, bigotry, and white supremacy throughout our organization. We strongly encourage applicants from historically underrepresented populations to apply.

Quintessence is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment of the provision of services or any other category protected by law.

This position may be available if you have many of the skills listed, but not all, and you are encouraged to apply with your complete resume and a cover letter describing your interest.

N/A

To Apply

Please email a one-page cover letter outlining your experience and interest and your resume to [e-mail] . Please include the job title in the subject line.

Applications will be reviewed on a rolling basis as they are received.

Greater Philadelphia Cultural Alliance
The Philadelphia Building
1315 Walnut Street, Suite 1101
Philadelphia, PA 19107
email: [e-mail]