Box Office Manager | Full-Time | CURE Insurance Arena

Oak View Group; Trenton, City of New Rochelle (NJ, NY); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a Box Office Manager to oversee ticketing operations and enhance customer service. This role involves managing ticket inventories, processing orders, and creating financial reports. The ideal candidate will have a Bachelor's degree and 3-5 years of relevant experience, preferably in a sports or public assembly facility. The position offers a competitive salary and a comprehensive benefits package, including health insurance and a 401(k) plan. Join a diverse team committed to making a difference in the live event industry and drive innovation in customer experience.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

401(k) Matching

Paid Time Off

Qualifications

• 3-5 years of box office/ticketing experience in a public assembly facility.
• Bachelor's degree in business management or related field required.

Responsibilities

• Manage ticket inventories and oversee order processing.
• Build events in the ticketing system and ensure financial reconciliation.
• Lead Box Office personnel and enhance customer service.

Skills

Customer Service

Budget Management

Ticketing Software Proficiency

Microsoft Office Suite

Communication Skills

Problem Solving

Education

Bachelor's Degree in Business Management

Bachelor's Degree in Sports Management

Bachelor's Degree in Business Administration

Tools

Ticketmaster

Microsoft Excel

Microsoft PowerPoint

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures.

The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and he/she management of all aspects of customer service related to internal and external customers.

This role pays an annual salary of $45,000-$65,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

Responsibilities

• Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement.
• Manage all information being sent and posted through ticketing system.
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility.
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting.
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.
• Update and relay all box-office related event information to each department and client.
• Investigate and resolve ticket-related issues.
• Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets.
• Responsible for all season ticket holder customer service related upgrades, priority point systems, etc.
• Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies).
• Work with sales reports/ticket revenue updates.
• Work with sales and marketing departments to set up various ticket discounts and promotions.
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws.
• Process/fill approved charity ticket requests; document all complimentary tickets issued.
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Process donor seat selection and retention.
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing Oak View Group's principles and corporate initiatives.
• Direct the creation and control of fiscal budget for the Box Office department.
• Work with Event Management team to build show scaling based upon production information from show production riders.
• Develop and implement comprehensive ticket sales programs.
• Plan, direct, evaluate and provide leadership to Box Office personnel.
• Establish and maintain effective working relationships with internal/external customers.
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Comprehend and make inferences from written sales materials.
• Exercise confidentiality and integrity upon handling customer personal/financial information.
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles.

Qualifications

• Bachelors Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field.
• Minimum of 3-5 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility.
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs.
• Knowledge of federal, state, and local regulations.
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software.
• Familiarity with Ticketmaster ticketing software.
• Knowledge of terminology used in box office/sales settings.
• Knowledge of principles of budget preparation and control.
• Communicate clearly and concisely, both orally and in writing.
• Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator.
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.