Box Office Lead & Staff Supervisor

Flynn Center for the Performing Arts; Burlington (VT); On-site; USD 42,000 - 56,000; Full time

Job summary

Flynn Center for the Performing Arts in Burlington, VT is seeking a Box Office Supervisor to lead union box office agents and over-hire staff, overseeing day-to-day operations and providing administrative support to the Box Office Manager.

The role requires strong customer service, knowledge of Tessitura, and the ability to manage ticket inventory, reports, and on-sale dates while maintaining a positive work environment, including evenings and weekends.

Qualifications

• Two years of relevant experience in box office roles.
• Experience in box office operations or CRM software preferred.
• Supervisory experience preferred.
• Familiarity with Tessitura or similar ticketing systems preferred.
• Strong customer service and problem-solving abilities.
• Proficiency with Microsoft Office.
• Flexible schedule including evenings and weekends.

Responsibilities

• Provide functional supervision of Box Office Agents and over-hire staff during phone hours, window sales, Will Call, and performances.
• Schedule Box Office staff in accordance with the CBA with approval from the Box Office Manager.
• Train and onboard new Box Office Agents and provide ongoing guidance.
• Foster a positive, collaborative work environment.
• Respond to customer inquiries and complaints and resolve problems.
• Maintain accurate internal customer service records.
• Maintain knowledge of ticket inventory, seating, on-sale dates, discounts, and procedures.
• Supervise the Box Office during performances and provide reports to the House Manager.
• Process group ticket orders, SMS payments, and complimentary ticket requests.
• Assist with donation ticket requests and the J.J. Flynn concierge service.
• Provide regular ticket counts to promoters.
• Oversee Box Office accounting procedures, including daily reports, cash-outs, and end-of-day reconciliation.
• Open/close procedures including cash reconciliation and deposits.
• Assist with Tessitura functions and administrative tasks.
• Keep the Box Office stocked with office supplies and update documentation.
• Provide sales and other operational reports.
• Perform regular ticket sales and customer service duties.
• Provide additional administrative support to the Box Office Manager.
• Perform other duties as assigned.

Skills

Box Office Operations

CRM Software

Supervisory Experience

Customer Service

Microsoft Office

Communication Skills

Organizational Skills

Flexible Schedule

Tools

Tessitura

Job description

Flynn Center for the Performing Arts in Burlington, VT is seeking a Box Office Supervisor to lead union box office agents and over-hire staff, overseeing day-to-day operations and providing administrative support to the Box Office Manager.

The role requires strong customer service, knowledge of Tessitura, and the ability to manage ticket inventory, reports, and on-sale dates while maintaining a positive work environment, including evenings and weekends.