Front Desk Assistant, Addison (PT), CP1N20943CNTRS

College of DuPage; Addison (IL); On-site; USD 20,000 - 28,000; Part time

Job summary

College of DuPage is seeking a Front Desk Assistant for Addison, IL. This part-time role focuses on delivering excellent customer service, handling registrations, scheduling advising, and assisting visitors both in person and over the phone.

The position requires a High School diploma, strong communication, and familiarity with Windows and MS Office. Evening and weekend coverage may be required, with a starting hourly wage of $17.59.

Qualifications

• High School diploma required.
• Some college coursework and customer service training preferred.
• One year of customer service experience required.
• Excellent oral and written communication skills required.
• Some knowledge of Windows, MSOffice and keyboard skills required.
• One year of customer service experience in a higher education environment preferred.

Responsibilities

• Greet visitors and provide exceptional customer service.
• Assist students, community members, faculty and staff with questions in person and by phone.
• Register students in person and by telephone.
• Provide assistance with Internet registration.
• Process e-permits for late registration and withdrawals.
• Schedule advising appointments and make reminder calls.
• Maintain building safety and secure the facility at close.
• Provide referrals to College of DuPage services and colleagues.
• Maintain effective communication with students and instructors.

Skills

Customer service

Windows

MS Office

Keyboard skills

Communication

Education

High School diploma

Some college coursework

Tools

Colleague

myACCESS

SARS

Job description

Front Desk Assistant, Addison (PT), CP1N20943CNTRS

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.
College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

Position requires a broad knowledge of College services, programs and resources in order to provide exceptional customer service and assist a diverse population. Assist as directed with day-to-day operation of the center in the Supervisor's absence.

• Establish a welcoming atmosphere by greeting people in a friendly, caring manner.
• Assist students, community members, faculty and staff with their questions and concerns, both in-person and over the telephone.
• Register students in person and by the telephone.
• Provide assistance with Internet registration.
• Process e-permits for late registration and withdrawals.
• Schedule counseling/advising appointments using SARS and make reminder calls to students.
• Provide emergency assistance according to policies and notify the Center Supervisor and other College offices of all emergency events.
• File ''Accident and Incident Report'' in the event of an accident.
• Secure building before closing which includes closing all windows, opening blinds and locking all internal and external doors.
• Activate security alarm system before leaving the building.
• Maintain effective communication with students, instructors and community patrons regarding pertinent center information.
• Provide referrals to other College of DuPage services and individuals.
• Determine student residency status and make updates to student record in Colleague as needed.
• Access course information and student enrollment via myACCESS and Colleague.
• Maintain adequate supplies of catalogs and schedules by contacting the appropriate office.
• Other duties as assigned.

Qualifications:

• Education
  • High School diploma required.
  • Some college coursework and customer service training preferred.
• Experience
  • One (1) year of customer service experience required.
  • Excellent oral and written communication skills required.
  • Some knowledge of Windows, MSOffice and keyboard skills required.
  • One (1) year of customer service experience in a higher education environment preferred.

Working Conditions:

• Computer, printer, multi-line telephone, copier, audio visual equipment, fax machine and scanner.
• Busy office setting with customer contact in person and on the telephone.
• Counter work which requires extensive knowledge of the College resources and multiple service functions in order to provide one stop service.
• Must have good listening skills and good command of English, both verbal and written.
• This position requires a background check at the expense of the college.

Part-Time Work Schedule:Daytime schedule and occasional evening coverage.

We do not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without restriction.

Hiring Range:

4 Hourly Starting salary beginning at $17.59/hr., based on education and experience

Competitive startingpayisdependent on education and experience.College of DuPage also offers regular part-time positions a variety of fringe benefits including retirement benefits, access to holiday pay, personal time and other discounts on classes.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.