Assistant Supervisor, Box Office (FT), CF1N11132PARTS

College of DuPage; Chicago, Northern (IL, KY); Hybrid; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Tuition discounts for employees and/or

Medical, dental, vision insurance

Retirement benefits

Job summary

College of DuPage seeks an Assistant Supervisor, Box Office (FT) to manage open/close, walk-up and phone sales, and daily reconciliation on ProVenue. You will train and supervise Box Office staff and coordinate with the MAC team to ensure smooth performances.

The role requires at least one year of customer service, proficiency with Excel and Word, strong cash handling, and excellent English communication. Evening and weekend hours are common, and a background check is required.

Qualifications

• High School diploma required; some post-secondary education preferred.
• Minimum one year part-time work experience in a customer service environment.
• Must be computer literate; proficient in Excel, Word, and data entry.
• Excellent customer service background required.
• Must be detail-oriented.
• Proficient in spoken and written English.
• Cash and credit card handling experience preferred.
• Box office experience preferred.
• Knowledge of Performing Arts preferred.

Responsibilities

• Open and close the Box Office for performances and weekday operations.
• Manage walk-up and phone sales, reconcile and report ticket sales on the ProVenue system.
• Train and supervise Box Office staff; coordinate with MAC users and patrons.
• Annually set up event specifics in ticketing system, including venue seating, pricing, and discounts.
• Balance daily sales, deposits, and reporting; liaise with Business Office as needed.
• Ensure smooth operation in the absence of supervisors; communicate with IT and ProVenue support as necessary.
• Prepare event specifics, modify updates through the season, and generate marketing reports.

Skills

Customer service

Attention to detail

English proficiency

Education

High School diploma

Some post-secondary education

Tools

Excel

Word

ProVenue

Data entry

Job description

Assistant Supervisor, Box Office (FT), CF1N11132PARTS

College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions. College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

Responsible for opening and closing the Box Office for performances and weekday operations as needed. Managing walk up ticket sales, phone sales, reconciliation and reporting of ticket sales on the computerized ticketing system, direction of Box Office activities, including training and supervising Box Office employees and interaction with the users and patrons of the MAC. Set up event specifics in ticketing system in preparation for sales.

• Be proficient in ProVenue computerized ticketing software and knowledgeable of its various functions, including selling, reporting, closing, balancing and posting daily sales and assist in preparing and delivering cash and credit deposits on a timely basis to the Business Office.
• Ensure smooth and continuous operation of the Box Office in the absence of the FT Box Office Supervisor and FT Assistant Supervisor by communicating with the COD Information Technology department and ProVenue support network when necessary.
• Annually prepare event specifics in ticketing system for 300 plus performances including venue seating map, ticket format, pricing structure, subscription package details and tracking codes with GL accounts and discount promotions.
• Modify, add and update event specifics throughout the season.
• Assist with training and supervising Box Office personnel to maximize services for all MAC patrons.
• Resolve customer service problems requiring immediate attention and make appropriate decisions in the interest of good customer relations.
• Open and close the Box Office and complete show reports and reconcile deposits.
• Manage cash banks for Box Office and concessions sales.
• Work with Business Manager and Finance Office to balance all MAC box office transactions with College accounting system including daily deposits, rental accounts, gift certificates and donations.
• Submit corrections, transfers and check requests as needed.
• Prepare timely marketing reports and Box Office statements for MAC archives, artists, agents, and department staff.
• Assist other campus departments to assist in promoting and selling tickets to their events.
• Other related duties as assigned

Qualifications:

• Education
  • High School graduate required.
  • Some post‑secondary education preferred.
• Experience
  • Minimum one year part‑time work experience in a customer service environment required.
  • Must be computer literate; proficient in Excel, Word, and data entry required.
  • Excellent customer service background required.
  • Must be detail‑oriented required.
  • Proficient in spoken and written English required.
  • Cash and credit card handling experience preferred.
  • Box office experience preferred.
  • Knowledge of Performing Arts preferred.

Working Conditions:

• Computerized ticketing system, computer with Word, Excel, Access, etc., calculator/adding machine, all‑in‑one printer, cash counter and heavy telephone usage.
• Variable hours including many evenings and weekends.
• This position requires a background check.

We do not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without restriction.

Hiring Range:

7 Hourly Starting salary beginning at $21.70/hourly, based on education and experience

Competitive startingpay isdependent on education and experience.College of DuPage also offers a generous benefits planwhich includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.