Assistant Supervisor, Box Office (FT), CF1N11132PARTS

College of DuPage; Glen Ellyn (IL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Tuition discounts for employees and/or

Medical, dental, vision

Retirement benefits

Job summary

College of DuPage is seeking an Assistant Supervisor for the Box Office. This full-time role opens and closes the Box Office, manages ticket sales, and reconciles daily deposits. You will supervise staff, coordinate with the MAC venue, and ensure smooth operations for 300+ performances.

The position requires strong customer service, proficiency with ProVenue, Excel, Word, and a background in performing arts. Evening/weekend hours and background checks apply.

Qualifications

• Must be a High School graduate; some college preferred.
• Minimum one year part-time customer service experience required.
• Proficiency with Excel, Word and data entry is required.
• Excellent customer service background and attention to detail.
• Proficiency in English, with cash and credit card handling experience preferred.
• Box office experience and knowledge of performing arts are a plus.

Responsibilities

• Open and close the Box Office for performances and weekday operations.
• Manage walk-up and phone ticket sales; reconcile and report sales.
• Supervise Box Office staff and coordinate with MAC patrons.
• Prepare event specifics in the ticketing system for over 300 performances.
• Balance deposits and prepare daily sales reporting with the GL accounts.
• Provide training and support to Box Office personnel.
• Resolve customer issues and maintain good customer relations.
• Prepare marketing reports and assist other departments with ticket promotion.

Skills

ProVenue

Excel

Word

Data entry

Customer service

Detail oriented

English (spoken/written)

Cash handling

Box office experience

Performing arts knowledge

Education

High School graduate

Some post-secondary education

Tools

ProVenue

Excel

Word

Access

Job description

Assistant Supervisor, Box Office (FT), CF1N11132PARTS

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

We are an equal opportunity employer committed to diversity in the workforce.

Primary Duties and Responsibilities

Responsible for opening and closing the Box Office for performances and weekday operations as needed. Managing walk up ticket sales, phone sales, reconciliation and reporting of ticket sales on the computerized ticketing system, direction of Box Office activities, including training and supervising Box Office employees and interaction with the users and patrons of the MAC. Set up event specifics in ticketing system in preparation for sales.

• Be proficient in ProVenue computerized ticketing software and knowledgeable of its various functions, including selling, reporting, closing, balancing and posting daily sales and assist in preparing and delivering cash and credit deposits on a timely basis to the Business Office.
• Ensure smooth and continuous operation of the Box Office in the absence of the FT Box Office Supervisor and FT Assistant Supervisor by communicating with the COD Information Technology department and ProVenue support network when necessary.
• Annually prepare event specifics in ticketing system for 300 plus performances including venue seating map, ticket format, pricing structure, subscription package details and tracking codes with GL accounts and discount promotions.
• Modify, add and update event specifics throughout the season.
• Assist with training and supervising Box Office personnel to maximize services for all MAC patrons.
• Resolve customer service problems requiring immediate attention and make appropriate decisions in the interest of good customer relations.
• Open and close the Box Office and complete show reports and reconcile deposits.
• Manage cash banks for Box Office and concessions sales.
• Work with Business Manager and Finance Office to balance all MAC box office transactions with College accounting system including daily deposits, rental accounts, gift certificates and donations.
• Submit corrections, transfers and check requests as needed.
• Prepare timely marketing reports and Box Office statements for MAC archives, artists, agents, and department staff.
• Assist other campus departments to assist in promoting and selling tickets to their events.
• Other related duties as assigned

Qualifications

• Education
  • High School graduate required.
  • Some post-secondary education preferred.
• Experience
  • Minimum one year part-time work experience in a customer service environment required.
  • Must be computer literate; proficient in Excel, Word, and data entry required.
  • Excellent customer service background required.
  • Must be detail-oriented required.
  • Proficient in spoken and written English required.
  • Cash and credit card handling experience preferred.
  • Box office experience preferred.
  • Knowledge of Performing Arts preferred.

Working Conditions

• Computerized ticketing system, computer with Word, Excel, Access, etc., calculator/adding machine, all-in-one printer, cash counter and heavy telephone usage.
• Variable hours including many evenings and weekends.
• This position requires a background check.

We do not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without restriction.

Hiring Range

7 Hourly Starting salary beginning at $21.70/hourly, based on education and experience

If you require assistance or accommodations during the application or interview process, please notify Human Resources by [e-mail]

Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.