Box Office Lead: Event Management & Ticketing

Duke Careers; Durham (NC); On-site; USD 46,000 - 73,000; Full time

Job summary

Duke University is hiring an Assistant Manager, Event Management and Ticketing in Durham, NC. The role leads Box Office operations, ticketing configuration, and student staff supervision, delivering outstanding service for performances and events across campus.

You will implement ticketing setups, coordinate with staff and partners, and train student employees while ensuring PCI-DSS compliance and ADA accessibility standards. This position is on-site with a focus on guest experience.

Qualifications

• Bachelor's degree required or equivalent in a relevant field.
• At least 1 year of experience in arts, events, conference planning, student activities or a related field.
• Experience with ticketing operations, customer engagement, and event support services.

Responsibilities

• Lead Box Office operations and customer experience, ensuring accurate, customer-focused service delivery.
• Configure and maintain ticketing events, seating, pricing, and access configurations using established branding standards.
• Supervise and develop student employees, recruiting, onboarding and mentoring.
• Develop training materials and client-support programs for campus stakeholders.
• Drive operational excellence, maintain records, and ensure compliance with policies and security standards.
• Support strategic priorities and cross-functional initiatives across the department.

Skills

Communication

Analytical abilities

Organizational skills

Education

Bachelor's degree

Tools

AudienceView

Job description

Duke University is hiring an Assistant Manager, Event Management and Ticketing in Durham, NC. The role leads Box Office operations, ticketing configuration, and student staff supervision, delivering outstanding service for performances and events across campus.

You will implement ticketing setups, coordinate with staff and partners, and train student employees while ensuring PCI-DSS compliance and ADA accessibility standards. This position is on-site with a focus on guest experience.