Membership Coordinator

The Bronx; Torrance (CA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Hourly rate $26

Full-time schedule

Community-focused organization

Temporary benefits during assignment

Conversion to permanent benefits

Job summary

The Bronx seeks a proactive Membership Coordinator to serve as the main contact for members, handling inquiries, enrollments, and account updates. You will manage billing questions, document interactions, and support CRM data integrity while collaborating with internal teams to ensure a seamless member experience.

Ideal candidates are customer-focused, detail-oriented, and capable of handling sensitive conversations with professionalism.

Qualifications

• Experience in customer service or membership services.
• Strong communication and ability to handle sensitive conversations.
• Attention to detail with data accuracy.
• Familiarity with CRM, membership, ticketing, or customer-management systems.
• Solid organizational skills and ability to manage multiple priorities.

Responsibilities

• Serve as a primary point of contact for members, providing responsive support.
• Process enrollments, account changes, cancellations, refunds, and payments with accurate records.
• Support billing and account administration, including reviewing balances and processing payments.
• Maintain member profiles and support data integrity in CRM and systems.
• Escalate complex issues and coordinate with internal teams to ensure positive member experiences.
• Assist with organizational events and team operations as needed.

Skills

Customer service

Membership services

CRM systems

Data accuracy

Communication

Job description

Position Overview

The Membership Coordinator will serve as a key point of contact for members, providing thoughtful and responsive support throughout their experience with the organization. This position combines customer service, account and membership administration, billing support, CRM management, and relationship building. The ideal candidate is warm and service-oriented while also comfortable navigating account questions, policies, and sensitive conversations with confidence and professionalism.

Perks

• $26.00 per hour with the opportunity to transition into a permanent position
• Consistent full-time, Monday through Friday schedule
• Opportunity to join a highly engaged, community-focused organization
• Broad exposure to customer experience, membership operations, billing, reporting, and events
• Benefits available through Scion Staffing during the temporary portion of the assignment, with permanent benefits to be discussed upon conversion

Responsibilities

• Serve as a primary point of contact for members, providing responsive support through phone, email, digital channels, and in-person interactions.
• Process enrollments, account changes, cancellations, refunds, payment updates, and other membership requests while maintaining accurate records and documentation.
• Support billing and account administration, including reviewing balances and transactions, resolving billing questions, processing payments, and following established procedures for outstanding accounts.
• Maintain accurate member profiles, document interactions, and support data integrity within CRM and membership systems while assisting with routine reporting.
• Partner with internal teams to resolve member concerns, appropriately escalated complex situations, and support a consistently positive customer experience.
• Assist with organizational events and team operations and provide additional coordination or leadership support when needed.

Qualifications

• Experience in customer service, membership services, student services, account support, hospitality, retail operations, or another customer-facing environment.
• Warm, engaging communication style combined with the confidence to navigate policies, billing concerns, account issues, and challenging conversations respectfully.
• Strong attention to detail, accountability, and follow-through when managing customer information, financial transactions, and documentation.
• Familiarity with CRM, membership, ticketing, or customer-management systems and comfort using spreadsheets and learning new technology.
• Strong organization, problem-solving, and judgment with the ability to manage competing priorities and appropriately resolve or escalated concerns.

Compensation and Benefits

This temp-to-hire opportunity offers $26.00 per hour and a consistent full-time Monday through Friday schedule. Benefits are available through Scion Staffing during the temporary portion of the assignment, with compensation and benefits for the permanent position to be discussed as part of the conversion process. This position also offers the opportunity to develop broad experience across membership operations, customer service, account administration, and relationship management while contributing to a collaborative and community-focused organization.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class.

We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records.

We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.