Box Office Attd, PT

Marcus Theatres; Exton (PA); On-site; USD 15,000 - 21,000; Part time

Job summary

Marcus Theatres in Exton, PA is seeking a Part-Time Seasonal Box Office Attendant to ensure smooth ticketing operations and guest satisfaction. You will greet guests, process transactions, manage loyalty sign-ups, and uphold theater policies in a fast-paced environment.

The role requires strong communication, cash handling, and a customer-first attitude, with availability for evenings, weekends, and holidays. Training and growth opportunities are provided in a welcoming cinema setting.

Qualifications

• Strong interpersonal, verbal, and written communication skills.
• Willingness to learn and adapt in a fast-paced theater setting.
• Flexible schedule including evenings, weekends, and holidays as needed.
• Ability to work in high-volume environment and deliver friendly service.
• Capable of handling cash accurately and operating POS equipment.
• Commitment to Marcus Theatres' standards and policies.

Responsibilities

• Greet guests and complete transactions at the box office.
• Ensure security of cash and tickets.
• Enforce theater policies and age restrictions as required.
• Meet sales goals through loyalty sign-ups and upselling.
• Operate POS terminals and process payments accurately.
• Keep work area stocked and organized; perform daily maintenance.
• Provide friendly, efficient, and courteous guest service.
• Assist management with additional duties as needed.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Cash handling

Flexible schedule

Hospitality focus

Upselling

Education

No minimum education required

Job description

Starting Pay

$13/hr. Variable Shifts; Part Time; Free Movies – Amazing Growth Opportunities – Exton – Seasonal Box Position

Broad Description of Duties

Under the direction of the theatre management team, the Box Office Attendant is responsible for providing support in the theatre and ensuring a high level of guest satisfaction. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager (reporting may vary by location).

Essential Functions / Job Duties

• Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest;
• Ensure the security of all box office cash and tickets;
• Communicate and enforce various theatre policies including location specific Curfew Policies;
• Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling;
• Distribute and understand how to operate assistive movie-going equipment;
• Operate point-of-sale terminals, process transactions and make accurate change;
• Perform daily maintenance duties, including daily stocking of supplies;
• Make certain guest service is friendly, helpful and fast;
• Enforce ratings to keep underage guests from accessing auditoriums with adult content;
• Answer questions from guests and resolve any concerns;
• Uphold Marcus' high standards and execute company-wide programs;
• Assist with other functions as instructed by the General Manager or a member of the management team
• The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Job Requirements

• Possess strong interpersonal, verbal, and written communication skills;
• Willing and motivated to learn new skills and tasks to meet the changing demands of the industry;
• Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs;
• The ability to work in a high-volume, fast-paced, team environment;
• Have a passion for delivering unparalleled hospitality and high quality food & service;
• Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand, and/or walk. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Work is performed in a theatre environment. The noise level is usually moderate to high with an occasional loud environment. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required

• No minimum education required

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.