Box Office Agent - On Call

Grand Sierra Resort; Reno (NV); On-site; USD 30,000 - 36,000; Full time

Job summary

Grand Sierra Resort is seeking a Box Office Clerk to serve as the main point of contact for guests purchasing and picking up Grand Theatre tickets. You will handle check-out procedures, inform guests about upcoming events and prices, and use ticketing systems including Ticketmaster.

The role requires strong guest service, problem solving, and the ability to work across shifts, including nights, weekends, and holidays. Must be 21+ and able to maintain calm under pressure.

Qualifications

• Experience in box office operations preferred.
• Excellent customer service and communication skills.
• Ability to handle high pressure situations.
• Familiarity with ticketing systems (Ticketmaster and web-based box office).
• Must be 21 years of age or older.
• Willingness to work holidays, nights, and weekends.

Responsibilities

• Main point of contact for guests to purchase and pick up Grand Theatre event tickets.
• Responsible for check-out procedures as they pertain to the Box Office.
• Inform guests about upcoming Grand Theatre events and prices.
• Provide exceptional guest service, problem solving skills and ticketing system knowledge including Ticketmaster and web-based box office services.
• Make, return and follow up on calls to maintain proper communication with clients, guests, team members and corporate management.
• Process and sell Grand Theatre tickets for events in person and on the phone for the Box Office.
• Any other duties as assigned within the scope of this position.

Skills

Multi-tasking

Guest service

Reading & writing

Clerical

Problem solving

Independent judgment

Decision making

Shift flexibility

Education

Box office experience or related education

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Main point of contact for guests and clients to purchase and pick up Grand Theatre event tickets.
• Responsible for check-out procedures as they pertain to the Box Office.
• Inform guests about upcoming Grand Theatre events and explain services and prices.
• Provide exceptional guest service, problem solving skills and ticketing system knowledge including Ticketmaster and web-based box office services.
• Make, return and follow up on calls to maintain proper communication with clients, guests, team members and corporate management.
• Process and sell Grand Theatre tickets for events in person and on the phone for the Box Office.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Work with interruptions and perform multiple tasks while remaining collected in high pressure situations.
• Handle guests and team members in a tactful and respectful manner.
• Ability of complex reading and simple writing, math, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, instructing, following instructions, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE

• Minimum 1 year experience in box office operation is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly sitting, frequently standing, walking, reaching overhead, bending over, and occasionally crouching and kneeling during the duration of their shift.
• Must be able to push/pull and lift/carry 10lbs or less occasionally.
• The team member will occasionally have repetitive use of both feet. Team member will constantly have repetitive use of both hands and frequent light grasping motions. Team member will have occasional use of firm/strong grasping motion. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others in possible confined areas around computer equipment and other electrical devices.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to vibrations, fumes/odor and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.