Box Office Associate — Charleston Live Events (Part-Time)

Live Nation, Inc; Charleston (SC); On-site; USD 23,000 - 32,000; Part time

Job summary

Frank Productions, LLC is seeking part-time Box Office staff in Charleston, SC, with a starting rate of $20/hr at the Charleston Music Hall and Music Farm. You will assist in daily box office operations, verify will-call orders, help guests with mobile tickets, and guide seating using the venue map, while processing payments and selling tickets.

Applicants should bring strong customer service, independent problem-solving, and teamwork skills, with comfort using MS Office and ticketing software.

Qualifications

• Applicable customer service skills working with a diverse set of customers.
• Ability to work independently and solve problems using sound decision-making skills.
• Ability to learn and work within systems such as MS Office, ticketing software, and other company software.
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging.
• Ability to handle difficult situations in a professional manner.
• Professional and friendly demeanor.
• Excellent organizational skills and attention to detail.
• Committed to learning, and fostering an environment of diversity, equity, and inclusion.
• Background check required.

Responsibilities

• Assist in daily operations of the box office, including opening and closing box office procedures.
• Quickly and efficiently identify a customer’s will-call order by verifying all pertinent customer information including the customer’s name, email, and order number in order to distribute tickets.
• Assist customers with mobile tickets during day-of-event and ingress.
• Understand the venue seat-map and assist customers in seat selection.
• Efficiently and accurately answer customer questions in-person and over the phone.
• Accurately accept customer payment while adhering to company’s procedures and policies.
• Utilize ticketing software to sell tickets to patrons.
• Follow company protocol for the relevant building as communicated by venue management.
• All other duties as assigned.

Skills

Customer service

Independent work

Team communication

Problem solving

Attention to detail

Diversity & inclusion awareness

Professional demeanor

Tools

MS Office

Ticketing software

Job description

Frank Productions, LLC is seeking part-time Box Office staff in Charleston, SC, with a starting rate of $20/hr at the Charleston Music Hall and Music Farm. You will assist in daily box office operations, verify will-call orders, help guests with mobile tickets, and guide seating using the venue map, while processing payments and selling tickets.

Applicants should bring strong customer service, independent problem-solving, and teamwork skills, with comfort using MS Office and ticketing software.