Box Office Agent

Berkeley-Repertory-Theatre; Berkeley (CA); On-site; USD 32,000 - 36,000; Part time

Job summary

Berkeley Repertory Theatre is seeking part-time Box Office Agents to provide courteous customer service to patrons at the Downtown Berkeley box office. The role requires consistent availability for 3–4 full shifts per week, including Saturdays and Sundays, with some holiday coverage.

Compensation is $23.50 per hour, with schedule Tuesday–Sunday, 11:30 am–7:15 pm or 8:15 pm shifts. The box office operates year-round for subscriptions and events; candidates should have strong communication skills

Qualifications

• Strong written and verbal communication skills.
• English fluency is required.
• Experience in hospitality or retail helpful.
• Comfort speaking on the phone and performing cold calls.
• Ability to handle confidential information with sensitivity.
• Ability to work independently and as part of a team.

Responsibilities

• Provide excellent customer service in all patron interactions.
• Answer incoming calls and assist walk-up patrons.
• Sell, exchange, and return tickets for performances.
• Distribute will call tickets to patrons attending the day’s performances.
• Handle checks and credit card transactions following procedures.
• Maintain daily batch reports and patron records in Tessitura.
• Stay up to date with ticketing policies and subscription options.
• Assist with general office tasks and inventory.

Skills

Customer service

Communication skills

English fluency

Phone communication

Team player

Tools

Tessitura

Word

Excel

Outlook

Job description

Description

DEPARTMENT: Box Office

POSITION: Box Office Agent

WORK LOCATION: Downtown Berkeley (in-person)

WORK SCHEDULE: 11:30 am–7:15 pm or 8:15 pm, Tuesday–Sunday with occasional 11:30 am–5:00 pm shifts. We are looking for applicants with consistent availability for 3–4 full shifts per week including Saturdays and Sundays. Some Holidays required.

CLASSIFICATION: Over-hire, non-exempt

COMPENSATION: $23.50 per hour

POSITION SUMMARY

Berkeley Repertory Theatre has grown from a storefront stage to an international leader in innovative theatre. Known for its ambition, relevance, and excellence, as well as its adventurous audience, the nonprofit has provided a welcoming home for emerging and established artists since 1968. Over 6 million people have enjoyed more than 500 shows at Berkeley Rep, including 85 world premieres. Berkeley Rep shows have gone on to win 8 Tony Awards, 9 Obie Awards, 11 Drama Desk Awards, 1 Grammy Award, 1 Pulitzer Prize, and many other honors. In recognition of its place on the national stage, Berkeley Rep received the Tony Award for Outstanding Regional Theatre in 1997. Through its annual seven-play season, together with up to four special event presentations, Berkeley Rep invites audiences to enjoy an eclectic range of theatrical experiences featuring diverse artistic voices, themes, and perspectives.

Berkeley Rep is seeking part-time box office agents to provide customer service to patrons. Our box office operates year around with a seven-play subscription season and special events. As members of the box office team, our box office agents respect and value people of every nation, race, ethnicity, gender, sexual orientation, ability, and culture, providing a radically inclusive and welcoming experience for our communities and audiences. This opportunity is best suited for candidates with a strong commitment to customer service and experience in hospitality or retail and demonstrate an interest in performing arts or not-for-profit work.

Essential Duties and Responsibilities

• Provide excellent customer service in all patron interactions and communicate with patrons, guests, and artists in a welcoming and professional manner.
• Answer incoming calls, assist walk-up patrons, and answer mail and email.
• Sell, exchange, and return tickets for all performances sold through the box office, comps, subscriptions, and single tickets.
• Alphabetize and distribute will call tickets to patrons attending the day’s performances.
• Follow proper procedures in the handling of checks and credit card transactions.
• Maintain daily batch reports and accurate patron records in Tessitura.
• Stay up to date with ticketing policies, subscription packages, benefits, restrictions, and availability.
• Package ticket orders, gift certificates, and related promotional materials for mailing.
• Assist with general office work, including inventory of box office supplies, preparing mail, and replenishing brochures and postcards.
• Attend at least one dress rehearsal or preview performance for every production.
• Actively participate in company meetings, special events, workshops, and trainings as requested, including harassment prevention, bystander intervention, and other equity, diversity, inclusion, and access initiatives.
• Provide cross-departmental support and perform other duties, as assigned.

Requirements

• Strong written and verbal communication skills, with a high degree of emotional intelligence and cultural competency. English fluency is required.
• Comfort speaking on the phone and performing cold calls.
• Ability to handle confidential information with sensitivity.
• Ability to work independently and as part of a team.
• Ability to problem solve, adapt, and respond to changing work situations and deadlines.
• Ability to improvise and problem solve on the go.
• Attention to detail and a willingness to learn.
• Ability to work quickly and remain calm under pressure.
• Interest in and commitment to antiracism, equity, diversity, access, and inclusion.
• Experience with Word, Excel, and Outlook; knowledge of Tessitura or other ticketing software a plus.